ServiceNow Project Manager
About The Position
Evora IT Solutions is a trusted ServiceNow partner specializing in innovative digital maintenance and field service solutions grounded in real-world use cases. Our expertise is centered on ServiceNow Customer Workflows, with a strong focus on Field Service Management, where we aim to be the leading implementation partner in the market. We believe great work happens when people are supported, challenged, and valued, so we invest heavily in our employees and offer one of the most competitive and thoughtful work packages in the partner ecosystem. We are seeking a ServiceNow Project Manager to join our U.S. team. In this role, you will provide end-to-end delivery oversight while supporting effective team collaboration and organizational alignment. You’ll manage evolving project goals, partner closely with stakeholders, and ensure high-quality ServiceNow solutions are delivered on time and with impact. At Evora IT Solutions, we’re a fast-growing ServiceNow partner transforming some of the world’s largest enterprises. You’ll work directly with customers, continuously grow your skill set, and join a global community of talented, diverse, and knowledgeable professionals.
Requirements
- A Bachelor’s degree or equivalent experience.
- Must have experience leading ServiceNow projects.
- 5+ years’ experience in a professional services organization and consulting experience is preferred.
- Effective communication skills with the ability to set appropriate expectations with the client.
- Strong interpersonal skills, client-centric attitude, ability to deal with cultural diversity.
- Experience driving complex issues through analysis and resolution.
- Experience working collaboratively.
- Strong attention to detail and documentation skills
Nice To Haves
- Business Process experience is a nice to have
- Experience in delivering FSM projects preferred
- Project Management Professional (PMP) certification is preferred.
- Agile Scrum experience and Scrum Master certification is preferred.
- ServiceNow certifications in customer workflows desired.
- Experience from managing several concurrent external client projects desire.
- ITIL Certification is preferred.
Responsibilities
- Serve as the primary point of contact for assigned client engagements, owning communication, expectations, and overall delivery success.
- Lead cross-functional project teams through all phases of the delivery lifecycle, from kickoff through go-live and post-implementation support.
- Drive daily communication with project teams, clients, and internal leadership to provide clear status updates, surface risks, and plan upcoming milestones.
- Manage project financials, including budget tracking, forecasting, and timecard oversight for assigned team members.
- Apply Evora’s delivery methodology and best practices to ensure consistent, high-quality outcomes and client satisfaction.
- Partner closely with Sales and clients to understand contracted services, project objectives, and success criteria, ensuring alignment throughout delivery.
- Own project governance, including scope, schedule, budget, resourcing, risks, issues, change management, and dependencies.
- Proactively identify delivery gaps, risks, or constraints, and develop mitigation plans or escalate appropriately to maintain project momentum.
- Mentor and support project team members to achieve service objectives, promote collaboration, and drive continuous improvement.
- Manage multiple concurrent projects, balancing priorities while maintaining quality, timelines, and customer experience.
Benefits
- Remote-first flexibility — work from home while collaborating with a global team
- Career growth & learning investment — dedicated learning credits for ServiceNow certifications and ongoing development
- Competitive compensation — salary plus performance-based incentives
- Generous paid time off — designed to support balance and recharge
- High ownership & autonomy — lead initiatives end-to-end and make real impact
- Global culture & connection — annual company trips across the U.S. and internationally
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
