[MSO] ServiceNow Project & Delivery Manager

Software Mind

6d•Remote

About The Position

Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment. You will lead the delivery of a ServiceNow transformation for a Western European client, focused on implementing a new ITSM and CSM platform. At the same time, you will contribute to building and scaling the ServiceNow and BPM offering within Software Mind. You’ll work with an experienced Polish engineering team on a strategic, high-visibility initiative with direct client impact. You will act as a Project Manager responsible for end-to-end delivery of the ServiceNow platform, working closely with a Polish delivery team and stakeholders on the client side in the Netherlands. In parallel, you will collaborate with the Lead Architect and Delivery Director to shape and grow the ServiceNow practice, including offering development and oversight of BPM initiatives.

Requirements

Minimum 5 years of experience in IT project delivery
At least 2 years of experience as a Project Manager
Minimum 2 years of hands-on experience managing ServiceNow projects
Proven experience with ServiceNow ITSM and ITOM implementations
Strong stakeholder management and business-oriented mindset
Excellent English (written and spoken), working with international clients

Nice To Haves

Experience with ServiceNow CSM
Experience in BPM / workflow platforms (e.g. Webcon or similar)
Experience in building or scaling service offerings
Background in enterprise environments or managed services

Responsibilities

Lead the delivery of a ServiceNow transformation for a Western European client, focused on implementing a new ITSM and CSM platform.
Contribute to building and scaling the ServiceNow and BPM offering within Software Mind.
Act as a Project Manager responsible for end-to-end delivery of the ServiceNow platform.
Collaborate with the Lead Architect and Delivery Director to shape and grow the ServiceNow practice, including offering development and oversight of BPM initiatives.