Manager - ServiceNow

Bristol Myers Squibb • Tampa, FL

1d • Onsite

About The Position

At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care. This position is responsible for the design, development, and implementation of complex ServiceNow solutions. This includes working with business stakeholders to understand their needs and develop solutions that meet those needs. This role is also responsible for maintaining and enhancing existing applications, as well as troubleshooting and resolving any issues that arise. If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!

Requirements

• Requires thorough knowledge of the principles and concepts of a discipline and developed knowledge of other related disciplines, typically gained through a university degree or 7 years of relevant experience.
• Actively participates in troubleshooting of routine problems.
• Makes decisions that impact own team and other groups/teams.
• Experience with two or more ServiceNow modules: ITSM, HRSD, Service Portal, Virtual Agent/Now Assist
• Accountable for ServiceNow Integration support and lifecycle management for new and existing ServiceNow Integrations.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Looks to improve processes, structures, and knowledge within the team.
• Leads in analyzing current states, delivers strong recommendations, and able to execute to bring moderately complex solutions to completion.
• Applies understanding of internal/external challenges to contribute to the team's vision and maintains a focus on work in accomplishing operational goals.

Nice To Haves

• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certifications is preferred.

Responsibilities

• Work with stakeholders to understand their needs and develop solutions accordingly.
• Stay up to date on latest ServiceNow features and functionality.
• Communicating and collaborating with cross-functional teams to identify and document business processes that can be automated using ServiceNow.
• Working with a user experience mindset to develop and deploy solutions for customers.
• Participating in agile planning ceremonies to help define and prioritize ServiceNow work for upcoming sprint.
• Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.
• Sharing knowledge and best practices with other team members through code reviews, pair programming, and training sessions.
• Mentor and train junior ServiceNow developers.

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
• Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
• All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager