ServiceNow Business Analyst / Project Manager

Markon • Fairfax, VA

6d • $160,000 - $185,000

About The Position

Markon is seeking a ServiceNow Business Analyst / Program Manager to support a highly cleared Intelligence Community customer by driving business process improvement, workflow optimization, and program management activities. This role supports strategic planning, stakeholder coordination, ServiceNow-related initiatives, and operational process improvements to enhance mission support capabilities across the organization.

Requirements

• Active TS/SCI clearance with Polygraph required
• Bachelor’s degree in Business, Information Systems, Management, or related field required and 8+ years of experience
• Experience supporting ServiceNow initiatives, workflow management, or business process improvement efforts
• Experience supporting Government programmatic activities or systems integration efforts
• Experience gathering business requirements and coordinating across stakeholder groups
• Experience developing presentations, reports, dashboards, and program documentation
• Strong organizational, analytical, and communication skills
• Experience with planning, meeting coordination, and progress tracking
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook

Nice To Haves

• Familiarity with ServiceNow platform capabilities and operational workflows preferred

Responsibilities

• Support ServiceNow-related business process improvement and workflow management activities
• Assist with strategic planning, program execution, and operational support efforts
• Gather and document business requirements and coordinate with technical and operational stakeholders
• Develop and maintain program documentation, reports, dashboards, and executive briefings
• Coordinate meetings, schedules, agendas, action items, and program review activities
• Support work-plan development, progress tracking, and risk management efforts
• Conduct training and stakeholder engagement sessions to support process adoption and organizational transition
• Analyze operational processes and recommend improvements to increase efficiency and standardization
• Support corporate action tasking and documentation efforts for leadership and external stakeholders

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• EAP
• Training and Tuition Assistance
• Paid Time Off
• Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior