ServiceNow Business Analyst

Guidehouse • Tampa, FL

12h • Hybrid

About The Position

Guidehouse is seeking a ServiceNow Business Analyst to lead ServiceNow projects. This role involves interacting with clients and users to identify and translate functional requirements, collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications. The analyst will translate complex business requirements into technical designs and solutions using ServiceNow, support projects by capturing current state processes and pain points, and design future state processes. Maintaining frequent engagement with users and stakeholders throughout all project phases and collaborating closely with technical teams are key aspects of this role. The position also requires staying current with ServiceNow products, features, and industry trends, conducting technical assessments, and providing recommendations for improving existing implementations. Building functional work products such as process maps, design documents, and communications, supporting functional product testing and training activities, and creating technical and functional documentation for ServiceNow solutions are also responsibilities.

Requirements

• Must POSSESS and MAINTAIN a Federal or DoD "TOP SECRET" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse.
• A Minimum of THREE (3) years of ServiceNow or similar technology implementation experience
• Bachelor's degree: Computer Science, Information Technology, Business, or related field.
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
• Experience working in an Agile environment
• Ability to self-direct, prioritize, and manage multiple tasks and demands

Nice To Haves

• Candidates with an Active "TOP SECRET" or higher-level clearance are preferred
• Agile, SCRUM, or SAFe certifications
• One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)
• Excellent verbal and written communication skills
• Strong analytical, problem-solving skills
• Ability to work effectively in a team environment
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
• Heightened attention to detail
• Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, and Tableau
• Hands-on experience configuring ServiceNow solutions
• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment

Responsibilities

• Leading ServiceNow projects, including interacting with clients and users to identify and translate functional requirements
• Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.
• Translating complex business requirements into technical designs and solutions using ServiceNow.
• Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.
• Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.
• Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications.
• Staying current with ServiceNow products, features, and industry trends to drive innovation.
• Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations.
• Building functional work products such as, but not limited to, process maps, design documents, and communications.
• Supporting functional product testing and training activities.
• Creating technical and functional documentation for ServiceNow solutions.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level