ServiceNow Product Owner (BSA Lead)

Huntington National Bank•Chicago, IL

1d•Onsite

About The Position

Huntington is seeking a strategic and experienced BSA Lead/Product Owner to lead the development and optimization of solutions on the ServiceNow platform. The role combines ServiceNow expertise, agile product management, and leadership of cross-functional teams and stakeholders to deliver digital solutions that drive business value. The position is onsite at a Huntington corporate office, with listed options in Minnetonka, Minnesota; Columbus, Ohio; Dallas, Texas; Birmingham, Alabama; Atlanta, Georgia; and Houston, Texas. The role owns product vision, roadmaps, and backlogs for ServiceNow initiatives; turns business needs into user stories and acceptance criteria; prioritizes work; and serves as a subject matter expert on the platform. The Product Owner collaborates with architects and developers on scalable, secure, maintainable solutions, leads and mentors a scrum team, facilitates agile ceremonies, and serves as the primary liaison between business and technical teams. The role also oversees delivery quality and timeliness, uses performance and user feedback to guide improvements, and promotes agile, DevOps, and ITIL best practices.

Requirements

Bachelor’s degree, or at least four additional years of equivalent experience.
8–12+ years of related experience in product ownership, project management, or service delivery management.
At least 3 years of hands-on experience with the ServiceNow platform.
Experience performing the listed responsibilities, including assisting in creation of scope documents and eliciting and documenting functional and non-functional requirements and use cases.
Demonstrable technical skills and ability to learn technology.
Strong organizational, written, and oral communication skills.
Experience facilitating group sessions to gather requirements and ask relevant questions to explore details.
Experience tracking and driving deliverables to completion.
Ability to manage multiple projects in a fast-paced environment and meet deadlines.

Nice To Haves

Deep knowledge of ServiceNow modules and capabilities.
Strong understanding of agile methodologies, including Scrum and SAFe.
Excellent communication, facilitation, and stakeholder management skills.
Proven ability to lead cross-functional teams and drive consensus.
ServiceNow certifications, such as Certified System Administrator or Certified Implementation Specialist.

Responsibilities

Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives.
Translate business needs into actionable user stories and acceptance criteria.
Prioritize features and enhancements according to business value, technical feasibility, and user impact.
Serve as the subject matter expert for the ServiceNow platform and applications.
Collaborate with architects and developers to ensure solutions are scalable, secure, and maintainable.
Stay current with ServiceNow releases and recommend adoption of new features.
Lead and mentor a scrum team of business analysts, developers, and testers.
Facilitate agile ceremonies, including sprint planning, reviews, and retrospectives.
Act as the primary liaison between business stakeholders and technical teams.
Ensure timely delivery of high-quality solutions that meet or exceed expectations.
Monitor product performance and user feedback to drive continuous improvement.
Promote best practices in agile development, DevOps, and ITIL processes.
Assist in creating scope documents and elicit and document functional and non-functional requirements and use cases.
Facilitate group sessions to gather requirements, ask relevant questions, and drill into details.
Track deliverables and drive them to completion.