ServiceNow Product Owner (BSA Lead)
About The Position
Huntington is seeking a strategic and experienced BSA Lead/Product Owner to lead the development and optimization of solutions on the ServiceNow platform. The role calls for a deep understanding of ServiceNow capabilities and agile product management, along with the leadership skills needed to manage cross-functional teams and stakeholders. The successful candidate will be a proactive problem-solver focused on delivering high-impact digital solutions that drive business value. This is an onsite position available at Huntington corporate offices in Minnetonka, Minnesota; Columbus, Ohio; Dallas, Texas; Birmingham, Alabama; Atlanta, Georgia; or Houston, Texas.
Requirements
- Bachelor's degree or at least four additional years of equivalent experience.
- 8–12+ years of related experience in product ownership, project management, or service delivery management.
- At least 3 years of hands-on experience with the ServiceNow platform.
- Experience performing the listed responsibilities, including assisting with scope documents and eliciting and documenting functional and non-functional requirements and use cases.
- Demonstrable technical skills and ability to learn technology.
- Strong organizational, written communication, and oral communication skills.
- Experience facilitating group sessions to gather requirements and asking relevant questions to investigate details.
- Experience tracking and driving deliverables to completion.
Nice To Haves
- Deep knowledge of ServiceNow modules and capabilities.
- Strong understanding of agile methodologies, including Scrum and SAFe.
- Excellent communication, facilitation, and stakeholder management skills.
- Proven ability to lead cross-functional teams and drive consensus.
- ServiceNow certifications, such as Certified System Administrator or Certified Implementation Specialist.
- Ability to manage multiple projects in a fast-paced environment and meet deadlines.
Responsibilities
- Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives.
- Translate business needs into actionable user stories and acceptance criteria.
- Prioritize features and enhancements based on business value, technical feasibility, and user impact.
- Serve as the subject matter expert for the ServiceNow platform and applications.
- Collaborate with architects and developers to ensure solutions are scalable, secure, and maintainable.
- Stay current with ServiceNow releases and recommend adoption of new features.
- Lead and mentor a scrum team of business analysts, developers, and testers.
- Facilitate agile ceremonies, including sprint planning, reviews, and retrospectives.
- Act as the primary liaison between business stakeholders and technical teams.
- Ensure timely delivery of high-quality solutions that meet or exceed expectations.
- Monitor product performance and user feedback to drive continuous improvement.
- Champion best practices in agile development, DevOps, and ITIL processes.
- Assist in creating scope documents and elicit and document functional and non-functional requirements and use cases.
- Facilitate group sessions to gather requirements, asking relevant questions to explore details.
- Track and drive deliverables to completion.
Benefits
- Health insurance coverage
- Wellness program
- Life and disability insurance
- Retirement savings plan
- Paid leave programs
- Paid holidays
- Paid time off (PTO)
- Eligibility to participate in an applicable incentive compensation plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
