ServiceNow Platform Engineer

LIGHTFEATHER IO LLC•Washington, DC

4d•$180,000 - $200,000•Hybrid

About The Position

LightFeather is seeking a ServiceNow Platform Engineer to own a new ServiceNow environment for a federal program. The position involves building the environment from the ground up—including provisioning, configuration, security hardening, integration enablement, and readiness validation—within a secure federal enclave. The engineer will serve as platform owner, supporting module implementation, including CMDB, platform upgrades, and continuous improvement. The role calls for a hands-on platform expert who can take an environment from initial setup to production and support its growth. The engineer will establish platform design and administration standards, maintain a stable environment, and collaborate with security, infrastructure, and program stakeholders to deliver a compliant, production-ready platform. The position is hybrid in Washington, D.C. 20036, and requires U.S. citizenship and a Top Secret clearance. Candidates with an active Secret clearance are encouraged to apply; LightFeather may sponsor an upgrade to Top Secret for the right candidate. The role is full-time, with an annual salary of $180,000–$200,000 based on experience level.

Requirements

At least 5 years of hands-on experience administering, configuring, and engineering on the ServiceNow platform.
Demonstrated experience standing up new ServiceNow instances or leading instance-level builds and migrations.
Strong scripting ability, including server-side and client-side JavaScript, Glide APIs, Business Rules, and Script Includes.
Experience installing and configuring MID Servers and building platform integrations using REST/SOAP web services.
ServiceNow Certified System Administrator (CSA).
Familiarity with federal security and compliance frameworks, including NIST, FISMA, and STIGs.
Experience working on project teams that use Agile/Scrum.
Ability to communicate and listen effectively with business and technical people at all levels, with good self-awareness.
U.S. citizenship is required due to federal contract requirements.
Top Secret clearance is required; candidates with an active Secret clearance are encouraged to apply, and LightFeather may sponsor an upgrade to Top Secret for the right candidate.

Nice To Haves

Prior experience in federal or defense contracting environments, particularly in classified, air-gapped, or otherwise isolated networks.
ServiceNow CAD (Certified Application Developer) or CIS (Certified Implementation Specialist) certification.
Hands-on experience with CMDB, ITOM, or Discovery.
Experience with release coordination, version control, environment management, and automated testing strategies, including ServiceNow Automated Test Framework (ATF).
Experience supporting Windows Server implementation, upgrades, and integrations as required by the environment.

Responsibilities

Stand up and configure a new ServiceNow environment within a secure federal enclave, establishing instance architecture, baseline configurations, and administration standards.
Install, configure, and maintain MID Servers and establish secure connectivity within the environment.
Configure authentication, authorization, and access management, including LDAP/Active Directory, SSO/SAML, and role-based access controls.
Harden the platform according to federal security and operational standards, including NIST, FISMA, and applicable DISA STIGs, and support Assessment and Authorization (ATO) activities.
Establish and maintain platform administration baselines, including system properties, plugin activation, instance security settings, and upgrade and patch management processes.
Develop and maintain integrations with enterprise systems using REST/SOAP web services and IntegrationHub, as permitted within the environment.
Support implementation and optimization of platform modules, including ITSM and CMDB, in collaboration with the broader team.
Maintain update sets, environment documentation, build procedures, and technical design records.
Use Agile/Scrum methodology to manage platform and development work.
Participate in client calls and technical discussions, coordinating with security, infrastructure, and program stakeholders to resolve dependencies and design gaps early.