ServiceNow Platform Engineer (ITSM)

Huntington National Bank•Columbus, OH

1d•Onsite

About The Position

The ServiceNow Platform Engineer provides technical and consultative support on complex technical matters and analyzes, designs, and develops systems based on user specifications. The role requires in-depth knowledge of technical tools for systems development and support, awareness of technical industry trends, and may include identifying training needs, training less experienced staff, or leading specific projects. The engineer manages and resolves issues across ServiceNow applications, advises internal teams and business lines on process and technology inefficiencies, performs routine maintenance and performance monitoring, and helps maintain and improve platform stability. The role also manages instance security and access controls, provides platform training and knowledge to internal teams and business partners, and develops a platform-wide reporting strategy and maintenance plan. The position is onsite at a Huntington corporate office location.

Requirements

Bachelor's degree or at least 4 additional years of equivalent experience in ServiceNow Platform Engineering.
At least 5 years of experience in ITSM ServiceNow Development.
Strong knowledge and experience with object-oriented programming (OOP).
Understanding of ServiceNow Build Agent, SDK, and Copilot.

Nice To Haves

Experience configuring and modifying ServiceNow in ITSM, CSM, Intelligent Apps, HR Service Delivery, Security Operations, GRC or IRM, SAM, ITBM, or ITOM.
Familiarity with User Experience Tools, Service Intelligence, and Service Experiences.
Knowledge and experience working with Web Services, REST, and JSONv2.

Responsibilities

Manage and resolve issues against ServiceNow applications.
Advise internal teams and lines of business about process and technology inefficiencies within the platform.
Perform routine maintenance, including performance monitoring and identifying and remediating errors.
Maintain and improve platform stability, identifying and incorporating best practices.
Apply ServiceNow best practices and identify appropriate solutions to remediate technical debt in the Now platform.
Manage instance security, user and group access, roles and their relationships, and Access Control Lists (ACLs).
Provide platform training and knowledge to internal teams and external business partners.
Develop a reporting strategy and maintenance plan for platform-wide reporting.
Analyze, design, and develop systems based on user specifications.
Maintain knowledge of technical industry trends.
Assist with identifying training needs or training less experienced staff; may lead specific projects.