ServiceNow Platform Engineer (ITSM)

Huntington National Bank•Cincinnati, OH

2d•$70,000 - $140,000•Onsite

About The Position

The ServiceNow Platform Engineer provides technical and consultative support on complex technical matters, and analyzes, designs, and develops systems based on user specifications. The role requires in-depth knowledge of technical tools used for systems development and support, as well as awareness of technical industry trends. The engineer may help identify training needs, train less experienced staff, and lead specific projects. This is an onsite position available at any Huntington Corporate office location. The role manages and resolves ServiceNow application issues; advises internal teams and lines of business on platform process and technology inefficiencies; performs maintenance, performance monitoring, and error remediation; and helps maintain platform stability and apply best practices. It also manages instance security and access, provides platform training and knowledge, develops reporting strategy and maintenance plans, and uses object-oriented programming knowledge. Familiarity with ServiceNow Build Agent, SDK, and Copilot is included in the position description.

Requirements

Bachelor's degree or at least four additional years of equivalent experience in ServiceNow Platform Engineering.
At least five years of experience in ITSM ServiceNow Development.
Strong knowledge and experience with object-oriented programming (OOP).
Understanding of ServiceNow Build Agent, SDK, and Copilot.

Nice To Haves

Experience configuring and modifying the ServiceNow platform in areas including ITSM, CSM, Intelligent Apps, HR Service Delivery, Security Operations, GRC or IRM, SAM, ITBM, or ITOM.
Familiarity with User Experience Tools, Service Intelligence, and Service Experiences.
Knowledge and experience working with Web Services, REST, and JSONv2.

Responsibilities

Manage and resolve issues against ServiceNow applications.
Advise internal teams and lines of business regarding process and technology inefficiencies within the platform.
Perform routine maintenance, including performance monitoring and error identification and remediation.
Maintain and improve platform stability, identifying and incorporating best practices.
Apply ServiceNow best practices and identify solutions for remediating technical debt in the Now platform.
Manage instance security, user and group access, roles and their relationships, and Access Control Lists (ACLs).
Provide platform training and knowledge to internal teams and external business partners.
Develop a reporting strategy and maintenance plan for platform-wide reporting.
May assist with identifying training needs or train less experienced staff.
May serve as project leader for specific projects.