ServiceNow IT Asset Data Analyst

CGI•Atlanta, GA

1d•Remote

About The Position

CGI is seeking a ServiceNow IT Asset Data Analyst to maintain accurate, complete, and reliable asset data in ServiceNow, supporting Hardware Asset Management (HAM) and Software Asset Management (SAM). The analyst monitors vendor data and integrations, audits asset records, investigates discrepancies, and supports asset lifecycle processes. The role works closely with vendors, asset owners, and internal teams to maintain a trusted source of asset information. The position can be performed remotely from anywhere within the United States. CGI offers eligible professionals benefits starting on their first day of employment, including competitive compensation, insurance options, 401(k) matching contributions and a share purchase plan, paid time off, paid parental leave, learning opportunities and tuition assistance, and wellness programs. All U.S. offers are contingent on successfully completing a background investigation.

Requirements

Five or more years of relevant experience.
Experience with ServiceNow IT Asset Management (ITAM) or a comparable asset management platform.
Strong analytical and data management skills.
Experience auditing, validating, and cleansing large datasets.
Advanced Excel skills.
Strong attention to detail and problem-solving abilities.
Ability to collaborate with vendors and cross-functional teams to resolve data issues.
Bachelor’s degree.

Nice To Haves

Experience with inventory and asset lifecycle management processes.
Knowledge of data integrations, APIs, or vendor data feeds.
Experience developing dashboards and reporting solutions.
Experience with ServiceNow Software Asset Management Professional (SAM Pro).

Responsibilities

Maintain accurate and complete asset records in ServiceNow.
Monitor vendor data feeds, integrations, and file transfers to confirm successful and timely data delivery.
Investigate and resolve data quality issues, including missing, inconsistent, or inaccurate information.
Support asset lifecycle processes, including onboarding, transfers, returns, and retirements.
Conduct recurring audits to verify asset record accuracy and completeness.
Perform asset tag audits and data cleanup activities.
Identify patterns in data discrepancies and investigate their root causes.
Review vendor-provided inventory and asset data for alignment with established standards.
Work with vendors to address data mapping, integration, and reporting issues.
Track data transmission failures and coordinate timely resolution.