ServiceNow HR Managed Services Technical Consultant

Stridepath Consulting•Jacksonville Beach, FL

17h

About The Position

The Managed Services Technical Consultant is a customer-forward, delivery-focused role that serves as the key connector between client needs and platform capabilities. This isn't a background role; you'll be the primary face of Stridepath for assigned accounts, owning your deliverables and building real expertise in ServiceNow Employee Workflows (HRSD). We need someone who can combine strong technical delivery skills with business process consulting acumen to see work compound over time.

Requirements

2+ years of hands-on ServiceNow experience, with a strong foundation in HRSD or Employee Workflows
Demonstrated ability to own technical deliverables independently and seek input appropriately
Comfortable presenting to and working directly with both technical and business stakeholders
Foundational understanding of ServiceNow capabilities and ITSM concepts
Familiarity with Agile methodologies and software development lifecycle
Strong written and verbal communication — you write documentation people actually read
Self-driven learner who doesn't wait to be told what to study next

Nice To Haves

Experience in a managed services or AMS delivery model
Exposure to HR business processes, employee service delivery, or workforce management
Familiarity with process design tools like Lucid or Visio
Background in project coordination or light PM duties
Understanding of ServiceNow integrations or platform APIs
ITIL Foundations (not required but preferred)

Responsibilities

Configure, develop, test, and deploy ServiceNow applications within Managed Services engagements, with minimal supervision
Write clean, well-designed, testable code and document your work consistently
Lead or support story grooming, pointing, and sprint ceremonies for assigned work
Participate in code promotion activities and cutover planning
Develop implementation plans for solution components in ServiceNow update sets
Apply ServiceNow features including Portal, Integrations, AI Search, and others as relevant to client environments
Complete peer review testing and provide clear test steps for handoff
Lead or support discovery and design workshops, serving as the bridge between technical execution and client business needs
Engage clients to demonstrate how ServiceNow HRSD and Employee Workflow applications address their specific processes
Drive HR process definition, re-engineering, gap analysis, and solution design from both a process and technology perspective
Author user stories and cases that are thorough enough to support technical configuration
Develop and maintain design workbooks, process documentation, test scripts, use cases, and flow diagrams as needed
Provide options-based guidance to client stakeholders — not just recommendations, but the thinking behind them
Serve as a primary point of contact for assigned accounts, communicating proactively and clearly
Manage your own task queue and track progress using Managed Services toolsets
Support project health by documenting risks, actions, issues, and key decisions
Lead customer knowledge transfer sessions for assigned projects and deliverables
Guide and facilitate UAT activities as defined in the statement of work
Identify and raise risks related to design or configuration decisions — don't wait for someone else to flag them
Mentor associate-level team members and share what you know
Contribute to internal process improvement initiatives and tooling
Participate in stand-ups, retrospectives, and sprint activities actively — not passively
Seek out integration learning opportunities and bring new platform knowledge back to the team