ServiceNow Engineer

ASM Research • Remote,

1d

About The Position

The ServiceNow Engineer is responsible for comprehensive Operations and Maintenance (O&M) services for the USACE OCIO/G-6 Enterprise Service Strategy Tool. The role supports optimal platform performance, reliability, scalability, and availability by administering system configurations and users, tracking incidents, and monitoring performance. Work supports organizational service delivery objectives and compliance with federal security and operational requirements.

The position requires comprehensive knowledge across key tasks and high-impact assignments. The Engineer plans and leads major technology assignments, evaluates performance results, recommends changes affecting short-term project growth and success, and serves as a technical expert across multiple project assignments. The role may include supervising others.

Requirements

• Bachelor's degree in Computer Science, IT, Engineering, or a related field, or equivalent work experience.
• At least 4 years of experience supporting ServiceNow environments in production settings.
• ServiceNow Certified System Administrator (CSA) certification or equivalent hands-on experience.
• Strong problem-solving, communication, and collaboration skills.
• Experience with system administration, user management, and access control.
• Ability to document processes and create comprehensive system documentation.
• Knowledge of ITSM principles and IT service management best practices.
• Current Secret security clearance.
• Security+ certification or another DoD 8140 IAT-II compliant certification.

Nice To Haves

• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification.
• Experience with multiple ServiceNow modules, including ITSM, CMDB, Asset Management, GRC, and Employee Center.
• Familiarity with USACE, USARMY, or other federal agency ServiceNow infrastructures.
• Knowledge of federal compliance requirements and security standards.
• Experience with ServiceNow Performance Analytics and reporting.
• Background in federal IT contracting and government service delivery.
• SQL and database administration knowledge.
• Advanced ServiceNow configuration and development skills.
• ServiceNow ITSM and Configuration Management Database (CMDB) skills.
• Federal compliance and security skills.
• Performance Analytics and reporting skills.
• API integration and system customization skills.

Responsibilities

• Perform routine system health checks and monitor the ServiceNow platform to support availability during 24/7 operations.
• Administer user accounts, roles, security groups, and permissions in accordance with organizational policies and security requirements.
• Manage ServiceNow configurations, customizations, and integrations to support business processes.
• Identify and address system errors, performance issues, and capacity constraints.
• Maintain and update incident logs and performance records for transparency and audit compliance.
• Develop and maintain system documentation and standard operating procedures.
• Support administration of ServiceNow ITSM, CMDB, Asset Management, and GRC modules.
• Generate monthly performance reports in accordance with contract deliverables and Section F specifications.
• Troubleshoot complex technical issues and coordinate resolutions with ServiceNow support and internal teams.
• Train end-users on ServiceNow features and maintain the user knowledge base.
• Plan and lead major technology assignments, evaluate performance results, and recommend changes.
• Serve as a technical expert across multiple project assignments; may supervise others.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior