ServiceNow Engineer
About The Position
As a Software Engineer within Optum Technology, you will help modernize enterprise service management and deliver intelligent automations. You will design, build, and deploy custom applications and backend integrations on the ServiceNow platform, using ServiceNow Service Portal, ITSM, and MID Server connections to integrate with enterprise backends. You will also embed AI-powered solutions into ServiceNow workflows to automate complex business processes and enhance user experiences. The role offers the flexibility to telecommute from anywhere within the U.S. The role includes engineering custom ServiceNow applications and integrations, developing AI-powered platform automations, and testing and documenting platform developments. The position is part of a high-performing team and provides direction and development opportunities for other roles.
Requirements
- At least 4 years of software engineering experience designing, developing, and deploying enterprise applications.
- At least 4 years of hands-on ServiceNow development, including Service Portal custom widgets, catalog, portal layout, and ITSM implementation.
- At least 4 years of experience building ServiceNow integrations with backend systems connected through MID Servers using REST/SOAP APIs.
- At least 3 years of proficiency in web services (REST, SOAP), JavaScript, HTML/CSS, JSON, and ServiceNow platform scripting.
- At least 1 year of experience building, training, or deploying AI-driven solutions, intelligent automations, or ML components into production workflows.
- Adherence to UnitedHealth Group’s Telecommuter Policy for telecommuters.
- Pass a drug test before beginning employment.
Nice To Haves
- ServiceNow Certified Application Developer (CAD) or ServiceNow Certified System Administrator (CSA).
- Experience integrating Generative AI frameworks, Large Language Models (LLMs), or Natural Language Processing (NLP) services into ServiceNow.
- Experience working in an Agile/Scrum software development lifecycle environment.
- Strong diagnostic and troubleshooting skills for complex MID Server integration pipelines and enterprise network communication.
Responsibilities
- Design, develop, and deploy custom ServiceNow Service Portal applications, widgets, and user interfaces tailored to business needs.
- Develop and configure ServiceNow ITSM modules, workflows, business rules, script includes, flow designers, and service catalog items.
- Build and maintain enterprise backend integrations connecting ServiceNow through MID Server infrastructure.
- Design, develop, and deploy AI-powered solutions, platform automations, and intelligent workflows for complex business challenges, with an emphasis on responsible AI usage.
- Use enterprise-approved AI tools to streamline engineering workflows, automate routine tasks, and drive continuous process improvements.
- Evaluate emerging technical trends and AI advancements to inform solution design, architecture, and strategic platform innovation.
- Conduct unit testing, system integration testing, platform debugging, code reviews, and technical documentation for ServiceNow developments.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
- Career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
