ServiceNow Engineer I
About The Position
Tempus is seeking a ServiceNow Engineer I to lead development and maintenance of the ServiceNow platform and contribute to its architecture. The role works closely with Technology and Business teams to develop and enhance ServiceNow capabilities, combining collaborative work with independent execution. The engineer configures and customizes ServiceNow applications, analyzes requirements to favor effective out-of-the-box solutions, supports cross-functional teams with troubleshooting and documentation, and maintains platform testing and integrations. The role also participates in Scrum and Agile ceremonies and communicates project progress, blockers, and technical findings.
Requirements
- 1–2 years of hands-on experience working with the ServiceNow platform.
- Solid understanding of ServiceNow architecture, data structures, and core ITSM modules.
- Basic to intermediate knowledge of JavaScript, HTML, and CSS.
- Familiarity with ServiceNow Flow Designer, IntegrationHub, and ATF.
- Collaborative skills and a service-oriented mindset.
- Positive, solution-oriented attitude toward learning new tools, technologies, and evolving processes.
- Clear, concise, and professional written and verbal communication skills for interacting with technical teams and stakeholders.
- Ability to take ownership of tasks, raise questions early when requirements are unclear, and actively participate in technical discussions.
Nice To Haves
- 1–2 years of hands-on experience with ServiceNow as an administrator or junior developer.
- ServiceNow Certified System Administrator (CSA) certification is highly preferred.
- Progress toward Certified Application Developer (CAD) certification is a plus.
Responsibilities
- Configure and customize core ServiceNow applications, including IT Service Management (ITSM) and Human Resource Service Delivery (HRSD), using Flow Designer, Business Rules, Client Scripts, and UI Policies.
- Analyze business requirements and user stories and deliver effective out-of-the-box solutions while avoiding unnecessary customization or scope creep.
- Work with cross-functional teams to troubleshoot incidents, resolve platform bugs, and create documentation for front-line agents.
- Build and maintain the Automated Test Framework (ATF) to support platform stability during upgrades and deployments.
- Maintain and troubleshoot integrations with third-party vendors and tools using REST and SOAP APIs.
- Participate in Agile ceremonies, including daily standups, sprint planning, and peer reviews, and communicate project status, blockers, and technical findings.
Benefits
- Incentive compensation may be offered, depending on the position.
- Restricted stock units may be offered, depending on the position.
- Medical and other benefits may be offered, depending on the position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
