ServiceNow Development Lead

ZipStaff•St. Louis, MO

1d•Onsite

About The Position

ZipStaff is seeking a ServiceNow Development Lead for a strategic greenfield reset of the ServiceNow platform at a major utility organization. This hands-on leadership role will rebuild and enable core modules according to ServiceNow best practices and Common Service Data Model (CSDM) standards, prioritizing out-of-the-box configuration to reduce technical debt. The role is an on-site contract position in St. Louis, Missouri, paid through W2; C2C and 1099 arrangements are not accepted.

Requirements

At least 8 years of ServiceNow platform experience, including recent hands-on development and configuration.
Proven experience leading or significantly contributing to a greenfield implementation or major platform reset.
Strong knowledge of ServiceNow best practices and the Common Service Data Model (CSDM).
Hands-on experience with multiple of the following: ITSM, On-call, Platform Analytics, Employee Center, SAM, HAM, SPM, Business Continuity, GRC/IRM, NowAssist, and Virtual Agent.
Experience designing and implementing ServiceNow integrations.
Ability to balance out-of-the-box configuration with necessary customization.
Ability to work on-site in St. Louis, Missouri.
Legally authorized to work in the United States without sponsorship now or in the future.

Nice To Haves

ServiceNow certifications such as CSA, CAD, or module-specific certifications.
Utility or regulated industry experience.
Prior experience reducing technical debt on a ServiceNow platform.

Responsibilities

Lead and contribute to building a greenfield ServiceNow instance using best practices and CSDM standards.
Rebuild and enable ITSM, On-call, Platform Analytics, Employee Center, Collaborative Work Management, Integrations, SAM, HAM, Strategic Portfolio Management, Business Continuity, GRC/IRM (Vendor Risk Management), NowAssist for ITSM, and Virtual Agent.
Favor out-of-the-box configuration where possible and minimize custom technical debt.
Design and implement integrations and platform standards.
Guide development decisions and ensure solutions are scalable and supportable.