ServiceNow Team Lead

Appex Innovation • New York, NY

2d • Remote

About The Position

We are seeking an experienced ServiceNow Team Lead to guide the technical direction, delivery execution, and day-to-day operations of our ServiceNow platform team. In this hybrid role, you will balance technical leadership with team management--mentoring developers and administrators, overseeing sprint execution, and collaborating with cross-functional stakeholders to architect scalable, high-performing platform solutions that drive business outcomes.

Requirements

• 6+ years of hands-on ServiceNow development and administration experience, with at least 2+ years in a technical lead, team lead, or senior developer capacity.
• Deep proficiency in JavaScript, HTML/CSS, GlideScripting, Flow Designer, IntegrationHub, REST/SOAP APIs, MID Server configurations, and Update Set management.
• Hands-on experience architecting and supporting core ServiceNow IT Service Management (ITSM: Incident, Problem, Change, Request) suites.
• Hands-on experience architecting and supporting Configuration Management & IT Operations (CMDB, CSDM, Discovery).
• Hands-on experience architecting and supporting Asset Management (ITAM / HAM / SAM).
• Proven leadership in Agile/Scrum delivery environments using tools like Jira, Azure DevOps, or ServiceNow SPM/Agile.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• At least one Certified Implementation Specialist (CIS) certification (e.g., ITSM, Discovery).
• ITIL v4 Foundation certification.

Nice To Haves

• Experience leading platform upgrade cycles or multi-instance consolidation/merge projects.
• Certified Scrum Master (CSM) or equivalent leadership certification.
• Strong executive communication skills with a track record of bridging the gap between technical execution and business strategy.

Responsibilities

• Direct and mentor a team of ServiceNow developers, system administrators, and business analysts, fostering technical growth and operational excellence.
• Manage Agile/Scrum delivery processes, including sprint planning, daily stand-ups, backlog grooming, code reviews, and release deployment oversight.
• Serve as the primary technical point of contact for platform initiatives, aligning technical capacity with business priorities and deadlines.
• Partner with enterprise architects and product owners to design scalable ServiceNow technical solutions while prioritizing Out-Of-The-Box (OOTB) capabilities.
• Establish and enforce development standards, code quality checks, script reviews, and update set/instance deployment governance.
• Oversee instance administration strategy, including cloning schedules, platform upgrade planning, patch releases, and Automated Test Framework (ATF) suites.
• Translate strategic business goals into technical roadmaps and actionable implementation backlogs.
• Identify technical debt, system performance bottlenecks, and architectural risks proposing clear remediation strategies.
• Manage vendor relationships, platform licensing alignment, and third-party integration standards across core enterprise tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed