ServiceNow Developer II

University of Maryland Global Campus•Adelphi, MD

2d•Hybrid

About The Position

The ServiceNow Developer II is responsible for independently configuring, developing, and supporting ServiceNow platform capabilities. This role delivers medium‑complexity enhancements across core ITSM processes, supports integrations and reporting, and helps ensure platform stability and adherence to ServiceNow best practices.

Requirements

ServiceNow platform configuration and administration
JavaScript development using Glide APIs
Workflow automation using Flow Designer
ITSM process implementation and support
Systems integration and data exchange (REST/SOAP APIs, JSON)
Reporting and Performance Analytics
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
2–4 years of hands‑ on ServiceNow development experience, including module configurations and integrations

Nice To Haves

Experience with CMDB, Discovery, Service Mapping, Integration Hub, Virtual Agent, or platform governance activities.
ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS), and/or ITIL Foundation.

Responsibilities

Configure, develop, and administer ServiceNow applications, workflows, and platform components.
Support and enhance ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
Develop and maintain scripts, business rules, client scripts, UI policies, and Flow Designer solutions.
Design, support, and troubleshoot integrations using REST/SOAP APIs, Integration Hub, and MID Server.
Manage update sets, support releases and upgrades, and resolve moderately complex production issues.
Create and maintain reports, dashboards, documentation, and configuration records.
Performs other duties as assigned.

Benefits

22 days of paid vacation
15 days of sick leave
3 personal days
16 paid holidays (17 during general election years)
health care, medical with vision, dental, and prescription plans
Term Life Insurance
Accidental Death and Dismemberment Insurance
Long-Term Disability (LTD) Insurance
Flexible Spending Accounts for medical and dependent care expenses.
Tuition Remission for Regular Exempt Staff
Spouses and dependent children are eligible for undergraduate tuition remission after two years of service.