ServiceNow Developer II

University of Maryland Global Campus • Adelphi, MD

1d • Hybrid

About The Position

The ServiceNow Developer II is responsible for independently configuring, developing, and supporting ServiceNow platform capabilities. This role delivers medium‑complexity enhancements across core ITSM processes, supports integrations and reporting, and helps ensure platform stability and adherence to ServiceNow best practices.

Requirements

• ServiceNow platform configuration and administration
• JavaScript development using Glide APIs
• Workflow automation using Flow Designer
• ITSM process implementation and support
• Systems integration and data exchange (REST/SOAP APIs, JSON)
• Reporting and Performance Analytics
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 2–4 years of hands‑ on ServiceNow development experience, including module configurations and integrations

Nice To Haves

• Experience with CMDB, Discovery, Service Mapping, Integration Hub, Virtual Agent, or platform governance activities.
• ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS), and/or ITIL Foundation.

Responsibilities

• Configure, develop, and administer ServiceNow applications, workflows, and platform components.
• Support and enhance ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Develop and maintain scripts, business rules, client scripts, UI policies, and Flow Designer solutions.
• Design, support, and troubleshoot integrations using REST/SOAP APIs, Integration Hub, and MID Server.
• Manage update sets, support releases and upgrades, and resolve moderately complex production issues.
• Create and maintain reports, dashboards, documentation, and configuration records.
• Performs other duties as assigned.

Benefits

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years).
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level