ServiceNow Deployment- Manager

PwC•Tampa, FL

3d•$99,000 - $232,000

About The Position

As a ServiceNow Deployment Manager in PwC’s Advisory practice, you will lead client support work focused on ServiceNow deployment, applying cloud operations knowledge to design, implement, and monitor solutions that streamline service delivery and support stable platform performance. You will motivate and coach team members, manage performance across assigned workstreams, and own planning, budgeting, execution, and completion while using technology and sound judgment to address complex issues and guide delivery. You will oversee deployment activities across ServiceNow areas including IT Service Management, IT Asset Management, IT Operations Management, Customer Service Management, HR Service Delivery, Strategic Portfolio Management, NowAssist, Legal, Business Continuity Management, and App Engine. The role also involves contributing to work that supports client operations and service transformation.

Requirements

At least a bachelor's degree.
In lieu of a degree, three years of specialized training and/or progressively responsible technology work experience for each missing year of college, in addition to the minimum years of experience required for the role.

Nice To Haves

Preference for study in Analytics/Data Science, Artificial Intelligence/Robotics, Business Administration/Management, Computer Science/Information Systems, Design/Multimedia, Engineering, Operations/Supply Chain, Project/Technology Management, or Risk Management/Insurance.
ServiceNow deployment experience across ITSM, ITOM, or App Engine.
Experience leading project planning, budgeting, execution, and completion activities.
Ability to coach team members, mentor peers, and review deliverables.
Ability to apply AI fluency, communication, and service excellence in client settings.

Responsibilities

Lead ServiceNow deployment workstreams across cloud operations initiatives for enterprise clients.
Manage project planning, budgeting, execution, and closeout for ServiceNow implementation efforts.
Coach team members on ServiceNow architecture, configuration, and delivery methods.
Review deliverables for accuracy, consistency, and alignment with client requirements.
Coordinate design and deployment activities for ServiceNow modules including IT Service Management, IT Asset Management, IT Operations Management, Customer Service Management, HR Service Delivery, Strategic Portfolio Management, NowAssist, Legal, Business Continuity Management, and App Engine.
Analyze service management processes and translate business needs into workflow automation solutions.
Monitor implementation risks, issues, and dependencies across multiple client engagements.
Develop client relationships and communicate progress, milestones, and delivery decisions to stakeholders.
Apply AI Fluency, Active Listening, Coaching and Feedback, Communication, and Service Excellence to support delivery and team development.