Deployment Manager

Baker Tilly•Madison, WI

About The Position

The Resource Management Deployment Manager supports the growth and scalability of onboarding and transitions operations across the Consulting service line. The role is the central point of coordination for staffing and deployment activities across new and transitioning projects, partnering with practice leaders, other Resource Managers, and delivery stakeholders to align talent with project needs. It provides visibility into pipeline demand, supports workforce planning and hiring strategies, and coordinates onboarding and transitions to improve operational efficiency and client delivery outcomes.

Requirements

Bachelor’s degree, or 9 years of relevant experience in lieu of a degree.
At least 5 years of related experience; experience within a professional services firm is preferred.
Interest in learning about the operations of a professional services firm.
Interest in connecting with others and advancing the strategic vision of resource management.
Ability to work effectively both independently and as part of a team across all levels of the Firm.
Excellent written and verbal communication skills.
Integrity in a professional environment and discretion in handling confidential matters.
Professional demeanor.
Ability to manage competing priorities.
Strong organizational skills and attention to detail.
Ability to provide exceptional client service, demonstrate urgency, commit to quality, and complete duties on time.
Demonstrated technical proficiency in Microsoft Office Suite, specifically Excel.

Nice To Haves

Experience within a professional services firm.

Responsibilities

Manage and execute the resource management process for an assigned population.
Schedule resources to suitable client assignments based on timing, travel, level, skills, and other requirements.
Prepare for future deadlines by balancing capacity with open needs, proposing solutions to maximize utilization, and support profitability.
Use scheduling tools to forecast hours, track utilization, and monitor headcount.
Facilitate weekly meetings with Managers and Partners and provide updates as needed.
Maintain accurate staff profiles and schedules in the scheduling database, making recurring updates.
Generate and analyze resource management reports, including availability reports, billable-hour forecasts, and actual-versus-scheduled variance data.
Monitor chargeable hours, overtime, and travel to ensure work is fairly distributed.
Implement resource management processes and work with personnel to promote compliance and consistency.
Build relationships with client-serving personnel at all levels through effective communication and professionalism.
Understand professional staff members’ skills, experience, and career goals to support optimal client assignment alignment.
Communicate proactively with Managers, Partners, and industry leaders to support effective utilization.
Resolve conflicting assignments and flag staff availability so engagements are appropriately staffed.
Respond to scheduling questions and escalate to the Manager of Resource Management when necessary.
Collaborate across Firm functions and with the internal team.
Coordinate with resource managers in other business units to allocate resources effectively and efficiently.
Support strategic resource management projects and initiatives throughout the year.
Coordinate with human resources and recruiting on hiring and onboarding campus and experienced hires, including intern programs.
Participate in semi-annual and annual performance calibration meetings for professional staff.