Deployment Manager

Sage•New York, NY

2h•$145,000 - $165,000•Hybrid

About The Position

Sage is the care intelligence platform for senior living and skilled nursing. We connect the hardware senior care runs on, including nurse call, fall management, and wander management, with software caregivers actually use. As Sage scales its footprint across senior living communities nationwide, we're looking for a Deployment Manager to lead the hands-on execution of our hardware installations — and build the team that makes it happen. You'll be on-site overseeing cabling and equipment installation, in the field coaching technicians, and behind the scenes building the playbooks that let Sage deploy faster and more reliably as we grow. This is a role for someone who's as comfortable running cable and reading a floor plan as they are managing a team and briefing leadership on project status.

Requirements

5+ years of hands-on experience in low-voltage/structured cabling, security systems, AV, telecom, or related field installation work
3+ years leading or supervising a team of technicians or installers
Proven ability to manage multiple job sites/projects simultaneously against tight timelines
Ability and willingness to travel regularly to job sites (Travel expected 25% of the time)
Strong verbal and written communication skills, comfortable representing the company directly to clients on-site

Nice To Haves

Experience deploying hardware/technology in senior living, healthcare, or other regulated facility environments
Familiarity with wireless/IoT systems (receivers, gateways, sensors, PoE networking)
Experience building installation SOPs, training programs, or quality-control processes from scratch
Project management training or certification (e.g., PMP) a plus

Responsibilities

Own end-to-end execution of on-site hardware deployments — including low-voltage cabling, receiver placement, and network closet installation — across a growing, multi-state portfolio of senior living communities.
Lead, hire, and develop a team of installation technicians, setting clear performance standards and providing hands-on coaching in the field.
Translate coverage plans and floor plan markups into detailed, site-ready installation and cabling plans in partnership with the sales and implementation teams.
Coordinate deployment logistics — scheduling, staffing, materials procurement, and vendor/subcontractor management — across simultaneous, phased rollouts spanning multiple states.
Serve as the primary on-site point of contact for client facility staff during installations, ensuring clear communication and a positive experience throughout the deployment.
Establish and enforce installation quality and safety standards, conducting site audits and spot checks to catch issues before they become client-facing problems.
Build and continuously improve installation playbooks, checklists, and training materials that let the Implementation team scale without sacrificing consistency.
Troubleshoot technical and logistical issues on-site in real time, escalating to sales engineering, product, or leadership when needed.
Report deployment status, risks, and timelines to internal stakeholders, including executive leadership, keeping projects on schedule and on budget.
Manage equipment and inventory logistics for deployments, from ordering through on-site reconciliation, to prevent delays caused by missing hardware.