ServiceNow Deployment- Manager

PricewaterhouseCoopers•Chicago, IL

About The Position

The ServiceNow Deployment Manager leads client support work focused on ServiceNow deployment within PwC’s Advisory practice. The role uses cloud operations knowledge to design, implement, and monitor ServiceNow solutions that streamline service delivery and support stable platform performance. The Manager motivates and coaches team members, manages performance across assigned workstreams, and owns planning, budgeting, execution, and completion while applying technology and sound judgment to complex issues and delivery decisions. The role oversees deployment activities across IT Service Management, IT Asset Management, IT Operations Management, Customer Service Management, HR Service Delivery, Strategic Portfolio Management, NowAssist, Legal, Business Continuity Management, and App Engine. It also supports client operations and service transformation. Travel requirements are up to 80%.

Requirements

At least a bachelor's degree, or, in lieu of a degree, three years of specialized training and/or progressively responsible technology work experience for each missing year of college, in addition to the minimum years of experience required for the role.

Nice To Haves

Preference for study in at least one of these fields: Analytics/Data Science, Artificial Intelligence/Robotics, Business Administration/Management, Computer Science/Information Systems, Design/Multimedia, Engineering, Operations/Supply Chain, Project/Technology Management, or Risk Management/Insurance.
ServiceNow deployment experience across ITSM, ITOM, or App Engine.
Experience leading project planning, budgeting, execution, and completion activities.
Experience coaching team members, mentoring peers, and reviewing deliverables.
Ability to apply AI fluency, communication, and service excellence in client settings.

Responsibilities

Lead ServiceNow deployment workstreams across cloud operations initiatives for enterprise clients.
Manage project planning, budgeting, execution, and closeout for ServiceNow implementation efforts.
Coach team members on ServiceNow architecture, configuration, and delivery methods.
Review deliverables for accuracy, consistency, and alignment with client requirements.
Coordinate design and deployment activities for ServiceNow modules, including IT Service Management, IT Asset Management, IT Operations Management, Customer Service Management, HR Service Delivery, Strategic Portfolio Management, NowAssist, Legal, Business Continuity Management, and App Engine.
Analyze service management processes and translate business needs into workflow automation solutions.
Monitor implementation risks, issues, and dependencies across multiple client engagements.
Develop client relationships and communicate progress, milestones, and delivery decisions to stakeholders.
Apply AI Fluency, Active Listening, Coaching and Feedback, Communication, and Service Excellence to support delivery and team development.