ServiceNow Business Process Consultant (Manager)

Huron•Toronto, ON

7d•$145,000 - $170,000•Remote

About The Position

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. As a ServiceNow manager, you have the unique ability to specialize in certain areas of enterprise software products that showcase and employ your areas of expertise while pursuing your “career vision”. Huron is big enough to offer the opportunity and exposure you need for your career growth—but small enough to give you individual attention for your professional development. Every Manager adds to who we are as an organization—and the more you evolve, the more we do. An exciting career experience awaits you: It’s intense… it’s analytically rigorous… it’s practical... it’s entrepreneurial… it’s intellectually stimulating—and most definitely—it’s career-defining. It’s the Huron way.

Requirements

Strong analytical skills to analyze process data, identify trends, and draw insights to inform decision-making.
Ability to troubleshoot process issues, identify root causes, and propose solutions for improvement.
Experience in developing performance metrics and KPIs to measure the impact of automation initiatives.
Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders.
Experience developing PowerPoint visualizations and slide decks to share updates and recommendations.
Ability to communicate technical concepts to non-technical audiences and facilitate productive discussions.
Skill in building relationships and maintaining open communication channels with clients and project team members.
Strong understanding of ServiceNow across multiple modules.
Skill in facilitating workshops and collaborative sessions to gather requirements and define future state processes.
Expertise in defining and documenting user stories and acceptance criteria.
Strong experience providing demonstrations of out-of-box ServiceNow functionality.
Knowledge of and experience with ServiceNow Agile 2.0 and Test Management 2.0.
Experience and capability to work with and coach clients in developing and executing User Acceptance Test plans focused on end-to-end use cases.
Proficiency in working with technical leaders in configuring, implementing, and optimizing automation software to meet business requirements.
Understanding of project management fundamentals to support project planning, scheduling, and tracking.
Experience executing projects in a hybrid Waterfall / Scrum methodology.
Experience running scrum standups.
Ability to assist in creating project documentation, including project plans, status reports, and risk registers.
Experience in coordinating project activities, managing deliverables, and ensuring alignment with project timelines and objectives.
Understanding of the industry and business context in which automation initiatives are implemented.
Familiarity with industry-specific processes, regulations, and compliance requirements.
Ability to leverage industry knowledge to tailor automation solutions to meet specific business needs.
Willingness to continue ServiceNow training gaining additional micro-certifications, certifications, and delivery accreditations.
Willingness to stay updated on emerging technologies, automation trends, and best practices.
Ability to adapt to changing project requirements, priorities, and timelines.
Commitment to continuous improvement and professional development.
Bachelor’s or Master’s degree in a field related to this position or equivalent work experience.
3+ years as a ServiceNow Business Process Consultant in increasingly complex implementations; preferably with a ServiceNow Elite-level partner (not an internal role).
6+ greenfield implementations of multiple ServiceNow modules as a business process consultant (including NowAssist, AI Agents); experience with one or more of CSM, HRSD, Enterprise Asset Management, SPM, GRC preferred.
Current ServiceNow Certified System Administrator (CSA) REQUIRED.
ServiceNow Learning Business Process Analyst Practitioner or Business Process Analyst Professional badge REQUIRED.
Agile 2.0 and Test Management 2.0 training; and/or multiple micro-certifications.
Completion of ServiceNow Fundamentals for multiple ServiceNow applications – strong preference for CSM, HRSD, SPM, GRC, and / or Enterprise Asset Management.
Strong User Story definition / documentation skills.
Experience with Agile methods, including hybrid waterfall / agile methods used for ServiceNow implementations.
Knowledge / experience with NowCreate / ServiceNow Best Practices.
Ability to solve complex problems creatively with strong critical thinking.
Strong analytical skills coupled with a functional or technical acumen and hands-on expertise with cloud-based enterprise solutions.
Strong verbal and written communication skills with ability to articulate results and issues to internal and client teams.

Responsibilities

Analyze process data, identify trends, and draw insights to inform decision-making.
Troubleshoot process issues, identify root causes, and propose solutions for improvement.
Develop performance metrics and KPIs to measure the impact of automation initiatives.
Collaborate effectively with cross-functional teams and stakeholders.
Develop PowerPoint visualizations and slide decks to share updates and recommendations.
Communicate technical concepts to non-technical audiences and facilitate productive discussions.
Build relationships and maintain open communication channels with clients and project team members.
Facilitate workshops and collaborative sessions to gather requirements and define future state processes.
Define and document user stories and acceptance criteria.
Provide demonstrations of out-of-box ServiceNow functionality.
Work with and coach clients in developing and executing User Acceptance Test plans focused on end-to-end use cases.
Work with technical leaders in configuring, implementing, and optimizing automation software to meet business requirements.
Support project planning, scheduling, and tracking.
Execute projects in a hybrid Waterfall / Scrum methodology.
Run scrum standups.
Assist in creating project documentation, including project plans, status reports, and risk registers.
Coordinate project activities, manage deliverables, and ensure alignment with project timelines and objectives.
Leverage industry knowledge to tailor automation solutions to meet specific business needs.
Continue ServiceNow training, gaining additional micro-certifications, certifications, and delivery accreditations.
Stay updated on emerging technologies, automation trends, and best practices.
Adapt to changing project requirements, priorities, and timelines.
Commit to continuous improvement and professional development.