Business Process Consultant Licensing

UnitedHealth Group•Tampa, FL

3h•$91,700 - $163,700•Remote

About The Position

The Business Process Consultant, Licensing provides process and requirements leadership for the CHOO-centered Licensing capability. The role translates approved business and regulatory requirements into repeatable workflows, controls, procedures, business rules, job aids, requirements grids, templates, and solution requirements. It owns how the work is designed and governed, rather than regulatory interpretation or day-to-day delivery orchestration. This is a full-time, Monday–Friday position. Employees must be flexible to work any 8-hour shift schedule during normal business hours of 8:00 a.m. to 5:00 p.m. On-the-job training is provided; training hours are based on the employee’s schedule or discussed on the first day of employment. The position is designated National Remote, with telecommuting available from anywhere in the U.S. Hires in Minneapolis, Virginia, Maryland, or the Washington, D.C. area must work in the office at least four days per week. Remote employees must secure company-sensitive documents when applicable, maintain a dedicated private work area separated from other living areas, have access to an approved high-speed internet connection, and follow UnitedHealth Group’s Telecommuter Policy. The annual salary range is $91,700–$163,700 for full-time employment. Pay depends on factors such as local labor markets, education, work experience, and certifications. Benefits and incentives are subject to eligibility requirements.

Requirements

High school diploma or GED.
Must be at least 18 years old.
At least 5 years in business process analysis, business analysis, process improvement, operations, or requirements management.
At least 3 years designing or improving end-to-end processes.
At least 3 years gathering and documenting requirements, controls, workflows, and business rules.
Experience facilitating cross-functional design sessions and structured problem solving.
Ability to work full time Monday through Friday and flexibility to work an 8-hour shift during normal business hours of 8:00 a.m. to 5:00 p.m.
Ability to keep company-sensitive documents secure, if applicable.
Must establish a dedicated work area separated from other living areas that provides information privacy.
Must live in a location able to receive a UnitedHealth Group-approved high-speed internet connection or have existing high-speed internet service.
Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
Candidates must pass a drug test before beginning employment.

Nice To Haves

Experience in regulated healthcare, insurance, financial services, government programs, or compliance.
Experience translating process needs into workflow, reporting, or automation solutions.

Responsibilities

Lead current-state and future-state analysis for CHOO and approved broader Licensing processes.
Gather, analyze, validate, and document business requirements across stakeholders.
Translate approved business and regulatory requirements into workflows, procedures, controls, decision points, roles, handoffs, and business rules.
Identify process gaps, rework, handoff failures, control weaknesses, and opportunities for standardization.
Facilitate process-design sessions and resolve requirement or workflow gaps with appropriate owners.
Define business requirements for workflow, reporting, system, or automation solutions and support testing and adoption.
Maintain governed CHOO process documentation and incorporate approved changes into job aids, procedures, templates, requirements grids, business rules, and workflow controls.
Govern and continuously improve CHOO procedures and operating controls based on approved regulatory changes, Ops Gap Requests, execution feedback, deficiency trends, and lessons learned.
Partner with Delivery on implementation readiness and with Paralegals to ensure designed processes are practical and executable.