ServiceNow Business Analyst
About The Position
Accenture Federal Services is seeking a ServiceNow Business Analyst to work as a member of an Agile delivery team supporting continuous improvement, operations, and maintenance of a mature ServiceNow platform. The analyst will work closely with product owners, business stakeholders, and senior ServiceNow developers to deliver enhancements that improve business processes and user experience. The role supports the end-to-end delivery lifecycle, from identifying and refining backlog items through testing, deployment, and user adoption. It offers an opportunity to develop ServiceNow, Agile, business analysis, and stakeholder engagement skills while contributing to a mission-critical enterprise application. US citizenship is required.
Requirements
- Requirements gathering and documentation.
- Backlog refinement and prioritization.
- Testing and quality assurance.
- Strong communication and stakeholder management skills.
- Agile delivery fundamentals.
- ServiceNow Fundamentals.
- ServiceNow ITSM Fundamentals.
- Business analysis.
- Business process analysis.
- US citizenship is required.
Nice To Haves
- Experience working on Agile software delivery teams.
- Experience supporting ServiceNow implementations, enhancements, or operations.
- Experience creating user stories, acceptance criteria, and test cases.
- Familiarity with ITSM processes, workflow design, and continuous improvement initiatives.
- Ability to work effectively with both technical and business stakeholders.
Responsibilities
- Collaborate with stakeholders to gather, analyze, and document business requirements.
- Identify and refine backlog items with clients, stakeholders, and product owners.
- Create and maintain Agile delivery artifacts, including user stories, acceptance criteria, process flows, and release documentation.
- Partner with senior ServiceNow developers to deliver platform enhancements and operational updates.
- Participate in Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives.
- Perform business process analysis and recommend opportunities for process improvement.
- Execute functional and user acceptance testing and support development of automated test scripts where appropriate.
- Support change management activities, training materials, communications, and solution adoption.
- Respond to ad hoc stakeholder requests for application support, reporting, process guidance, and business insights.
- Track delivery progress, risks, dependencies, and issues to support successful releases.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
