Servicenow Business Analyst
About The Position
TEKsystems is seeking a ServiceNow AI Business Analyst for a large-scale ServiceNow AI Service Management transformation. The analyst will work with business stakeholders, ServiceNow product owners, architects, developers, process owners, and AI teams to identify and define business needs and translate them into structured AI-enabled ServiceNow use cases and requirements. The role calls for a strong foundation in ServiceNow ITSM and business analysis, alongside hands-on knowledge of ServiceNow AI capabilities, particularly Now Assist. This is a fully remote contract position based out of Arlington, Virginia. The schedule is Monday through Friday, within the hours of 8:00 a.m. to 5:00 p.m. Eastern Time. The stated pay range is $65.00–$75.00 per hour. Eligible benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) plan; life and disability insurance; a health spending account; transportation benefits; an employee assistance program; and paid time off or leave.
Requirements
- At least 5 years of experience as a Business Analyst, Product Analyst, or in a similar role supporting enterprise technology initiatives.
- Strong hands-on experience in the ServiceNow ecosystem.
- Strong understanding of ServiceNow ITSM, including Incident, Problem, Change, Request, Knowledge Management, and Service Catalog processes.
- Experience supporting ServiceNow AI, Now Assist, Virtual Agent, AI Search, Predictive Intelligence, Generative AI, or comparable AI-enabled ServiceNow initiatives.
- Demonstrated ability to facilitate complex stakeholder discovery and requirements workshops.
- Strong experience translating business needs into user stories, functional requirements, acceptance criteria, process or workflow diagrams, use cases, and backlog items.
- Understanding of Generative AI and enterprise AI concepts, including considerations that differ from traditional workflow automation.
- Ability to work effectively with Product Owners, ServiceNow Architects, Developers, ITSM process owners, data teams, and business stakeholders.
- Business analysis, Agile, requirements gathering, business requirements, ITSM, and user story skills.
Responsibilities
- Support a large-scale ServiceNow AI Service Management transformation.
- Collaborate with business stakeholders, ServiceNow product owners, architects, developers, process owners, and AI teams.
- Identify and define business needs and translate them into AI-enabled ServiceNow use cases and requirements.
- Facilitate complex stakeholder discovery and requirements workshops.
- Convert business needs into user stories, functional requirements, acceptance criteria, process and workflow diagrams, use cases, and backlog items.
Benefits
- Medical, dental, and vision coverage, subject to eligibility.
- Critical illness, accident, and hospital coverage, subject to eligibility.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available, subject to eligibility.
- Voluntary life and AD&D insurance for employees and dependents, subject to eligibility.
- Short- and long-term disability coverage, subject to eligibility.
- Health Spending Account (HSA), subject to eligibility.
- Transportation benefits, subject to eligibility.
- Employee Assistance Program, subject to eligibility.
- Time off or leave, including PTO, vacation, or sick leave, subject to eligibility.
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
