ServiceNow Business Analyst - DOJ FRD
About The Position
Serve as a Business Analyst supporting the Platforms - ServiceNow team. Partner with business stakeholders, technical teams, and cross-functional partners to gather, analyze, and document business requirements for ServiceNow-related initiatives. Translate business needs into clear user stories, process flows, acceptance criteria, and functional specifications. Support the design, implementation, and enhancement of ServiceNow solutions across the platform. Facilitate workshops, interviews, and working sessions to identify opportunities for process improvement and system optimization. Analyze current-state and future-state processes to recommend efficient, scalable solutions. Work closely with developers, product owners, and QA teams to ensure requirements are understood and delivered effectively. Assist with testing activities, including test planning, execution support, and validation of delivered functionality. Maintain documentation and help ensure project deliverables are aligned with business goals and technical standards. The role is based in the Washington, DC/Metro area, which is highly preferred due to the client location, and requires up to 25% travel to Guidehouse or client offices. US citizenship is contractually required, and the employee must be able to obtain a Secret clearance. The annual salary range is $113,000–$188,000. Compensation decisions depend on factors including skills, experience, training, security clearances, licensure, certifications, and business and organizational needs. The position may be eligible for a discretionary variable incentive bonus.
Requirements
- Bachelor’s degree in Business, Information Technology, Computer Science, or a related field, or equivalent experience.
- Minimum of three years of experience as a Business Analyst with exposure to ServiceNow.
- US citizenship is contractually required; ability to obtain a Secret clearance.
- Proven experience with hands-on coding and scripting.
- Proven experience as a Business Analyst, preferably supporting enterprise technology or ServiceNow implementations.
- Strong understanding of business analysis methodologies, requirements gathering, and process documentation.
- Experience creating user stories, process flows, use cases, and acceptance criteria.
- Ability to communicate effectively with both business and technical audiences.
- Strong analytical, problem-solving, and organizational skills.
- Experience working in Agile or iterative delivery environments.
- Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.
Nice To Haves
- Direct experience with the ServiceNow platform and related modules.
- Familiarity with HRSD, ITSM, ITOM, CMDB, or other enterprise service management processes.
- Experience supporting large-scale enterprise transformation or platform upgrade initiatives.
- Knowledge of testing, UAT coordination, or release management processes.
- Certification in Business Analysis, Agile, or ServiceNow-related disciplines.
Responsibilities
- Gather, analyze, and document business requirements for ServiceNow-related initiatives in partnership with business stakeholders, technical teams, and cross-functional partners.
- Translate business needs into user stories, process flows, acceptance criteria, and functional specifications.
- Support the design, implementation, and enhancement of ServiceNow solutions across the platform.
- Facilitate workshops, interviews, and working sessions to identify process improvement and system optimization opportunities.
- Analyze current-state and future-state processes and recommend efficient, scalable solutions.
- Work with developers, product owners, and QA teams to ensure requirements are understood and delivered effectively.
- Assist with testing, including test planning, execution support, and validation of delivered functionality.
- Maintain documentation and help ensure project deliverables align with business goals and technical standards.
Benefits
- Medical, prescription, dental, and vision insurance
- Personal and family sick time and company-paid holidays
- Parental leave
- 401(k) retirement plan
- Group term life and travel assistance
- Voluntary life and AD&D insurance
- Health savings account and health care and dependent care flexible spending accounts
- Transit and parking commuter benefits
- Short-term and long-term disability
- Tuition reimbursement, personal development, certifications, and learning opportunities
- Employee referral program
- Corporate-sponsored events and community outreach
- Care.com annual membership
- Employee assistance program
- Supplemental benefits via Corestream, including critical care, hospital indemnity, accident insurance, legal assistance, and identity theft protection
- Potential discretionary variable incentive bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
