ServiceNow Business Analyst
About The Position
Guidehouse is seeking a ServiceNow Business Analyst to support ServiceNow workstreams. This role involves interacting with clients and users to identify and translate functional requirements, collaborating with development teams to design, develop, implement, and administer ServiceNow applications. The analyst will translate complex business requirements into technical designs and solutions using ServiceNow, and support projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes. Maintaining frequent engagement with users and stakeholders throughout all phases of the project and development efforts is crucial. The role also involves collaborating closely with technical teams to develop, configure, and enhance ServiceNow applications, staying current with ServiceNow products, features, and industry trends to drive innovation, and conducting technical assessments to provide recommendations for improving existing ServiceNow implementations. Building functional work products such as process maps, design documents, and communications, supporting functional product testing and training activities, and creating technical and functional documentation for ServiceNow solutions are also key responsibilities.
Requirements
- An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance
- A Minimum of TWO (2) years of professional experience
- Bachelor's Degree or equivalent experience required
- Experience with Software Development Lifecycle methodologies, deliverables, and controls
- Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
- Experience with Software Development Lifecycle methodologies, deliverables, and controls
- Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
- Experience working in an Agile environment
Nice To Haves
- One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)
- Excellent verbal and written communication skills
- Strong analytical, problem-solving skills
- Ability to work effectively in a team environment
- Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
- Heightened attention to detail
- Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau
- Hands-on experience configuring ServiceNow solutions
- General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment
- Agile, SCRUM, or SAFe certifications are preferred
Responsibilities
- Support ServiceNow workstreams, including interacting with clients and users to identify and translate functional requirements
- Collaborate with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.
- Translate complex business requirements into technical designs and solutions using ServiceNow.
- Support ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.
- Maintain frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.
- Collaborate closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications.
- Stay current with ServiceNow products, features, and industry trends to drive innovation.
- Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
- Build functional work products such as, but not limited to, process maps, design documents, and communications.
- Support functional product testing and training activities.
- Create technical and functional documentation for ServiceNow solutions.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Care.com annual membership
- Employee Assistance Program
- Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
- Position may be eligible for a discretionary variable incentive bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
