ServiceNow Business Analyst
About The Position
Guidehouse is seeking a ServiceNow Business Analyst to support ServiceNow workstreams. This role involves interacting with clients and users to identify and translate functional requirements, collaborating with ServiceNow development teams on design, development, implementation, and administration of ServiceNow applications. The analyst will translate complex business requirements into technical designs and solutions using ServiceNow, and support projects by capturing current state processes, pain points, and designing future state processes. Maintaining frequent engagement with users and stakeholders throughout all project phases, collaborating closely with technical teams, and staying current with ServiceNow products, features, and industry trends are key aspects of this role. Additionally, the analyst will conduct technical assessments, provide recommendations for improving existing implementations, build functional work products (process maps, design documents, communications), support functional product testing and training, and create technical and functional documentation for ServiceNow solutions.
Requirements
- An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance
- Bachelor's Degree or equivalent experience
- Experience with Software Development Lifecycle methodologies, deliverables, and controls
- Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
- Experience with Software Development Lifecycle methodologies, deliverables, and controls
- Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
- Experience working in an Agile environment
Nice To Haves
- One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)
- Excellent verbal and written communication skills
- Strong analytical, problem-solving skills
- Ability to work effectively in a team environment
- Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
- Heightened attention to detail
- Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau
- Hands-on experience configuring ServiceNow solutions
- General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment
Responsibilities
- Support ServiceNow workstreams, including interacting with clients and users to identify and translate functional requirements
- Collaborate with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications
- Translate complex business requirements into technical designs and solutions using ServiceNow
- Support ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes
- Maintain frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts
- Collaborate closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications
- Stay current with ServiceNow products, features, and industry trends to drive innovation
- Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations
- Build functional work products such as, but not limited to, process maps, design documents, and communications
- Support functional product testing and training activities
- Create technical and functional documentation for ServiceNow solutions
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Care.com annual membership
- Employee Assistance Program
- Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
- Discretionary variable incentive bonus
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
