Looking for Experienced ServiceNow Architect Contractor

Sofigate

3d•Remote

About The Position

Sofigate CEE Zrt. is seeking experienced ServiceNow Architects and Senior Solution Consultants to help customers achieve business outcomes through the ServiceNow platform. The role involves understanding customer challenges, identifying opportunities, and translating business needs into practical, scalable, sustainable solutions. As a trusted advisor, the successful candidate will guide customers and delivery teams, support informed decisions, and help customers gain value from their ServiceNow investments. The position works closely with customer stakeholders and technical teams, using platform best practices, agile methods, and prototyping to demonstrate value early. The role also includes supporting customer roadmaps and existing ServiceNow environments, advising on modules and integrations, and exploring how AI, automation, and emerging platform capabilities can improve business processes. Sofigate describes itself as a Nordic business technology company and a ServiceNow partner, with a collaborative senior team and flexible working conditions, including flexible hours and the ability to work from anywhere. Its stated values are dare, care, and grow, and it emphasizes an international, diverse, equal, and inclusive workplace, professional growth, and work-life balance.

Requirements

At least 5 years of experience working with ServiceNow, preferably in architecture, solution consulting, or senior technical roles.
Broad understanding of the ServiceNow platform, its modules, capabilities, and how they work together.
Ability to understand business needs and translate them into scalable, sustainable ServiceNow solutions.
Strong technical understanding, analytical thinking, and problem-solving skills.
Confidence advising and constructively challenging customers, explaining recommendations, and guiding decision-making.
Ability to see the bigger picture, identify improvement opportunities, and support long-term platform development.
Experience in solution design, technical guidance, testing, and quality assurance.
Passion for business technology, innovation, and creating measurable customer value.
Proactive, self-driven attitude and ability to work independently and collaboratively.
Strong communication skills and confidence working with business and technical stakeholders.
Fluency in English.

Nice To Haves

Experience with AI, large language models (LLMs), or ServiceNow AI capabilities.
Interest in and willingness to develop expertise in AI, LLMs, and emerging technologies.

Responsibilities

Work with customer business stakeholders, platform owners, and technical teams to understand requirements and translate them into practical solutions.
Design and guide scalable ServiceNow solutions based on platform best practices, long-term maintainability, and customer business needs.
Provide architectural and technical guidance to development and delivery teams on solution design, implementation, troubleshooting, and testing.
Advise on ServiceNow capabilities across modules, identify synergies, and recommend opportunities for further platform adoption.
Identify improvement opportunities, challenge existing approaches where appropriate, and explain the business and technical reasoning behind recommendations.
Support the development of customer ServiceNow roadmaps, considering current needs, future opportunities, integrations, and platform architecture.
Explore opportunities to use AI, automation, and emerging ServiceNow capabilities to improve customer processes and business outcomes.
Stay up to date with ServiceNow releases, platform capabilities, developments, and relevant technology trends.
Support and continuously improve customers’ existing ServiceNow environments, ensuring solution quality, consistency, and sustainable platform development.