ServiceNow Administrator

Saia•Johns Creek, GA

About The Position

Administers and maintains enterprise IT platforms, ensuring optimal performance, reliability, and alignment with business objectives. Configures, customizes, and integrates systems while implementing enhancements to improve efficiency and user experience.

Requirements

Bachelor’s degree in information technology, computer science, or a related field.
2+ years of IT platform administration or related experience.
Knowledge of enterprise IT platform capabilities, including workflow automation, system configuration, and application integration.
Proficiency in scripting languages and API integrations.
Certified in enterprise IT platform administration or IT service management.

Responsibilities

Develops and configures enterprise IT applications, forms, and automated workflows to improve business processes across multiple functions.
Implements new system modules, performs architectural changes, and manages platform upgrades.
Customizes applications and introduces new functionalities to support evolving business needs.
Uses scripting and programming languages to create custom features, business rules, and reports.
Integrates the platform with other business applications using web services and application programming interfaces to ensure smooth data exchange.
Monitors system performance and implements enhancements to improve efficiency, security, scalability, and user experience.
Creates and maintains comprehensive documentation for configurations, processes, and user guidance.
Conducts training sessions to enhance user adoption and proficiency with enterprise IT systems.