ServiceNow System Administrator

TD•Toronto, ON

2d•CA$81,600 - CA$115,200•Onsite

About The Position

TD is seeking a ServiceNow System Administrator to manage and maintain the ServiceNow platform and its core applications. This role involves user and access management, configuration of ITSM modules, development of platform customizations, and support for integrations and platform upgrades. The administrator will also be responsible for gathering business requirements, identifying optimization opportunities, and providing technical support to users.

Requirements

ServiceNow Certified System Admin (CSA) designation
More than 5 years of ServiceNow System Administration experience
High SME technical knowledge of the ServiceNow Platform and its capabilities
Strong Verbal and Written Communications Skills
ITIL Foundations Knowledge
Technical Knowledge of ITSM Platform
Knowledge of ServiceNow – Now Assist capabities.

Responsibilities

Administer and maintain the ServiceNow platform and its core applications
Manager users, groups, roles, permissions and access controls.
Configure and support ITSM modules, including Incident, Problem, Change, Service Requests and Catalog Items.
Develop and maintain Business Rules, Client Scripts, UI policies, UI actions and Notifications.
Create and maintain reports, dashboards, and performance metrics
Support services and applications hosted by the platform, including data quality and configuration management processes.
Troubleshoot platform issues, configuration problems and performance issues.
Support integrations with external systems using REST/SOAP API's, MID Servers and integration Hub.
Participate in ServiceNow upgrades, patches, testing, releases and deployments .
Maintain platform security and ensure appropriate access controls.
Gather business requirements and translate them into effective ServiceNow solutions.
Identify opportunities for automation, process improvement and platform optimization.
Maintain technical documentation and operational procedures.
Provide technical support and guidance to ServiceNow users and Service Owners.
Collaborate with a diverse workforce within a matrix environment and be able to communicate effectively in obtaining and synthesizing requirements from external stakeholders, while working with the team to implement ServiceNow.
Ensure a full understanding of business requirements and apply knowledge to escalate/prioritize delivery of new and existing projects.
Ensure that new capabilities required by the business are in line with ITSM roadmap and strategy.