ServiceNow Platform Administrator
About The Position
This role focuses on maintaining the stability, security, and governance of the ServiceNow platform, ensuring it is ready for releases. It involves administering users, groups, roles, and access, managing update sets, the release calendar, and deployment controls. The administrator will coordinate clones, patches, upgrade readiness, and regression cycles, while also monitoring instance health, performance, and configuration hygiene. Maintaining system properties, notifications, scheduled jobs, and technical documentation is crucial, as is coordinating with infrastructure and security teams on platform controls. Additionally, the role involves designing and building platform changes, leading workflow and app enhancements, setting standards, reviewing technical solutions, and supporting complex defects. Building and maintaining forms, flows, catalog items, notifications, and dashboards, along with supporting departmental workflow enhancements and resolving production defects, are also key. The position requires developing minor integrations and configuration changes, supporting testing and deployment validation, running intake sessions, documenting requirements, facilitating prioritization, coordinating UAT and release readiness, and maintaining training materials and documentation. Strong communication and the ability to work across technical and business teams are essential for translating business requirements into platform solutions.
Requirements
- Strong ServiceNow administration experience
- Release and environment management
- Security role and access governance
- Incident/defect triage
- Strong documentation discipline
- Strong ServiceNow development background
- Flow Designer, scripting, integrations, and scoped app experience
- Technical design discipline and Testing and code review practices
- ServiceNow configuration and development and Service catalog/request fulfillment logic
- Workflow/process automation
- Reporting/dashboard support
- Strong requirements gathering and process mapping
- Service management/process improvement background
- UAT coordination
- Documentation and communication skills
- Ability to work across technical and business teams
- Ability to translate business requirements into platform solutions
Responsibilities
- Administer users, groups, roles, and access
- Manage update sets, release calendar, and deployment controls
- Coordinate clones, patches, upgrade readiness, and regression cycles
- Monitor instance health, performance, and configuration hygiene
- Maintain system properties, notifications, scheduled jobs, and technical documentation
- Coordinate with infrastructure/security teams on platform controls
- Design and build medium/high-complexity platform changes
- Lead workflow/flow design, form logic, and app enhancements
- Set coding/configuration standards
- Review technical solutions before deployment
- Support complex defects and root-cause analysis
- Build and maintain forms, flows, catalog items, notifications, and dashboards
- Support departmental workflow enhancements
- Resolve production defects and service requests
- Develop minor integrations and configuration changes
- Support testing and deployment validation
- Run intake sessions with departments
- Document requirements, user stories, acceptance criteria, and process maps
- Facilitate prioritization with business and platform leadership
- Coordinate UAT, business sign-off, and release readiness
- Maintain training aids, SOPs, and knowledge documentation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
