ServiceNow CMDB Administrator

Arkansas Blue Cross Blue Shield • Arkansas Remote, AR

1d • Onsite

About The Position

The ServiceNow Configuration Management Database (CMDB) Administrator is responsible for database high availability access and database security to ensure the business continuity of all enterprise data. Individual ensures data remains consistent across the database and is clearly defined for users’ concurrent access, in a form that suits their needs, while ensuring that there is provision for data security, disaster recovery and business continuity. Incumbent interfaces with vendor representatives in order to resolve issues with the assigned database and will assist with database planning, development and troubleshooting. Incumbent works to support ServiceNow IT Operations Management (ITOM) functions such as Configuration Item (CI) class organization, discovery, service mapping, service graph connections (Dynatrace, Tenable, ect.) and data reconciliation.

Requirements

• Bachelor’s degree, in Business, Computer Science, or Management Information Systems, or related. In lieu of degree, five (5) years’ relevant experience will be considered.
• Minimum three (3) years’ minimum, direct experience in Database Administration, Database Operations, Computer Operations or Systems Programming.
• Minimum one (1) year experience with Database Management Software (DBMS).
• Knowledge of at least one (1) programming language, as well as appropriate OS, utilities, shell scripts, visual editor, or related for the assigned database.

Nice To Haves

• Experience/Certifications in ServiceNow platform ITOM Discovery, Service Mapping, and System Administrator, preferred.

Responsibilities

• Assists Lead Database Administrator in the maintenance of the assigned DBMS-based application system and the associated security procedures, provides status reports to the Database Administration Supervisor for all active and scheduled projects, and assists the Database Administration Supervisor with configuration management and database control programming.
• Assists other team members in providing 24-hour “on-call” support to Applications Development areas regarding databases, program design and implementation and performance.
• Monitors production databases for space utilization and the need for design change or reorganization and defines and allocates space for all test databases.
• Monitors standards and procedures to ensure recoverability and availability of production databases and participates in disaster recovery testing efforts.
• Participates in reviews to evaluate database performance and recommends solutions to ensure the effectiveness of scheme, tables, procedures and permissions.
• Performs other duties as required.
• Provides consultation and support to Applications Development areas regarding database and program design and implementation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level