ServiceNow Administrator

Farm Credit Mid-America•Jeffersontown, KY

33d•Hybrid

About The Position

This position will be an ServiceNow software systems technical expert that works collaboratively with various team members in the administration, installation, configuration, customization and integration of association enterprise business applications (e.g. enterprise content management (ECM) systems, customer relationship management (CRM) systems, Intranet systems, Software deployment, Service delivery systems). Will serve as the escalation point of contact for enterprise software systems to aid in troubleshooting and problem resolution. This position will have the ability to create workaround procedures when standard procedures have failed and the knowledge to seek out appropriate internal and external resources when urgent problems arise to resolve issues in a timely fashion. The primary function of this position will be to provide experience in ServiceNow administration within a financial organization.

Requirements

Bachelor's Degree in computer science, business or related field and two years experience supporting enterprise software applications OR a High School Diploma/GED with minimum of four years of direct experience in a software administration/software implementation role required.
Candidate should have good project management skills, oral and written communication skills, analytical skills and strong knowledge of financial business environments with a proven ability to work well with business team members.

Nice To Haves

Two+ years of direct experience working with the ServiceNow Platform preferred.
ServiceNow Certified System Administrator (CSA) preferred.
ITIL 4 Foundations or ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM) preferred.

Responsibilities

Design, coordinate and perform the installation and configuration of complex enterprise software systems.
Proactive, efficient and accurate administration of enterprise software systems throughout all application environments. (E.g. Prod, Dev, Staging, DR). Coordinating upgrades and patches with other technology teams and business owners.
Document procedures for installation, upgrades, and customizations.
Provide design expertise for system upgrades and application integration initiatives and projects.
Effective and timely problem solving, coordination and resolution of escalated support incidents.
Identifies and executes on opportunities for improvement in processes and technology.
Stays abreast of technology trends and current business challenges.
Applies technology to solve business problems and create a better customer experience (internal and external).
Perform day-to-day system administration, proactively monitor key enterprise systems for issues to avoid system downtime and enhance performance.
Build strong relationships with business partners, vendors and customers.
Anticipate and raise project, business, and technical issues to the appropriate resource(s).