ServiceNow Administrator II

Woodforest National Bank • The Woodlands, TX

37d • Onsite

About The Position

The ServiceNow Administrator II serves as a key contributor to the administration, development, and optimization of an enterprise-scale ServiceNow platform supporting multiple business units. This role balances platform configuration, light development, and solution design responsibilities while ensuring alignment with organizational standards, security requirements, and long-term platform strategy. This position plays a critical role in advancing automation, improving service delivery efficiency, and supporting the adoption of modern platform capabilities such as AI-driven workflows and predictive intelligence.

Requirements

• Strong communication skills with the ability to translate technical concepts into business outcomes.
• Working knowledge of ITIL frameworks and Agile methodologies.
• Strong understanding of ServiceNow platform capabilities and architecture.
• Experience supporting multiple modules (ITSM, CMDB, Service Catalog, Asset Management).
• Experience with Flow Designer, Integration Hub, and API integrations.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and contribute within a team environment.
• Commitment to platform governance, standards, and continuous improvement.
• ServiceNow administration and configuration
• JavaScript (ServiceNow scripting: Business Rules, Client Scripts, Script Includes)
• Web technologies (HTML, CSS)
• API integrations (REST/SOAP)
• Data management and instance strategy
• Reporting and dashboards (Performance Analytics preferred)
• ServiceNow Certified Administrator (CSA)
• 5+ years of ServiceNow administration and/or development experience
• 2+ years experience working in ITIL and/or Agile environments
• Experience supporting multi-module implementations (ITSM, CMDB, integrations)

Nice To Haves

• Additional ServiceNow certifications (CAD, CIS, or CSDM / CMDB)
• Experience with Virtual Agent, AI, or predictive intelligence
• Experience with CI/CD or ServiceNow DevOps practices
• Bachelor’s degree in Computer Science, Information Systems, or related field

Responsibilities

• Administer, configure, and maintain the ServiceNow platform across all environments (Dev, Test, Prod).
• Support platform architecture by ensuring solutions align with ServiceNow best practices and organizational standards.
• Deliver scalable solutions aligned with ServiceNow best practices while reducing technical debt.
• Manage platform upgrades, patches, and releases, including testing and validation.
• Perform instance cloning and manage environment strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level