ServiceNow Administrator

TRG • Westlake, OH

1d

About The Position

This role is responsible for day-to-day administration, configuration, and continuous improvement of ServiceNow modules (primarily ITSM), while partnering with business and technical teams to drive process efficiency and automation. This is a mid-level role ideal for someone who can independently manage platform tasks while contributing to larger transformation initiatives.

Requirements

• 2–5 years of ServiceNow administration experience
• Strong experience with ITSM module (Incident, Change, Problem)
• Strong experience with Service Catalog and workflows
• Working knowledge of JavaScript (client scripts, business rules)
• Working knowledge of REST/SOAP integrations
• Experience with Flow Designer or legacy workflows
• Familiarity with Agile or ITIL-based environments
• Strong problem-solving and analytical skills
• Ability to communicate effectively with both technical and non-technical stakeholders
• Self-starter who can manage multiple priorities
• Detail-oriented with strong documentation discipline

Nice To Haves

• ServiceNow Certified System Administrator (CSA)
• Experience with additional modules (HRSD, CSM, ITOM)
• Exposure to integration architecture (APIs, middleware)
• Experience supporting enterprise-scale ServiceNow environments
• Basic understanding of CMDB and asset management

Responsibilities

• Administer and maintain the ServiceNow platform, including user management, roles, groups, and access controls
• Configure and support core modules such as: Incident, Problem, Change Management (ITSM), Service Catalog and Request Management
• Monitor platform health, performance, and data integrity
• Build and maintain Workflows / Flow Designer automations, Business rules, client scripts, UI policies, Forms, fields, and catalog items
• Support integrations via REST/SOAP APIs with systems such as ERP, CRM, or identity management tools
• Assist in minor scripting (JavaScript) to extend platform capabilities
• Partner with IT and business stakeholders to gather requirements and translate into ServiceNow solutions
• Identify opportunities to streamline processes and improve user experience
• Support continuous improvement initiatives and platform optimization
• Participate in platform upgrades, patching, and release cycles
• Support testing, documentation, and deployment of new features
• Maintain update sets and follow governance best practices
• Develop dashboards and reports to track Incident trends, SLA performance, Operational metrics
• Provide insights to IT leadership on platform utilization and opportunities

Benefits

• Opportunity to be part of a growing ServiceNow platform strategy
• Exposure to enterprise integrations and digital transformation initiatives
• Collaborative environment with direct visibility into business impact

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed