ServiceNow Administrator
Wachter•Lowell, MA
•Remote
About The Position
Wachter is seeking a skilled ServiceNow Administrator with a proven implementation and rollout background to help configure, stabilize, and scale their ServiceNow platform. The role will initially focus on integration support and UAT readiness, with the administrator eventually becoming the primary platform owner driving continuous improvement. This position requires comfort with fluid requirements, collaboration with dynamic teams, and the ability to translate complex business processes into scalable solutions.
Requirements
- 4+ years of hands-on ServiceNow administration experience
- ServiceNow CSA or CIS certifications
- Direct experience supporting new implementations or major module rollouts
- Strong configuration skills: workflows, business rules, UI policies, forms, tables, ACLs
- Experience supporting or coordinating integrations with external systems
- Comfortable working in fast-moving environments with evolving requirements
- Strong communication skills with technical and non-technical stakeholders
Nice To Haves
- Experience with SPM, FSM, or complex project-based ServiceNow use cases
- Experience supporting UAT, pilots, and phased enterprise rollouts
- Familiarity with Agile delivery, release management, and MVP-based implementation
Responsibilities
- Configure and maintain core ServiceNow modules including Strategic Portfolio Management (SPM), Field Service Management (FSM), and project/workflow automation.
- Translate business requirements into workflows, forms, business rules, UI policies, and automation.
- Support UAT cycles, pilot phases, and phased cutovers, including defect triage, configuration fixes, and deployment support.
- Assist with data migration, field configuration, and environment readiness across development, test, and production instances.
- Collaborate with internal teams and vendors on integrations between ServiceNow and Salesforce, Dayforce, NetSuite, and MuleSoft.
- Document integration touchpoints, field mappings, and dependency risks.
- Manage enhancement intake, backlog grooming, and release support for the platform.
- Support role-based access, licensing, and environment governance.
- Partner on training readiness, adoption support, and documentation.
- Support leadership as the platform scales.
Benefits
- Company Paid! Medical, Dental, Prescription & Vision Benefits
- Life, AD&D, and LTD insurance
- Paid Vacation and Holidays
- Company-Matched 401(k) and IRA Retirement Savings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
