ServiceNow Administrator/Developer

Fundserv•Toronto, ON

9d•CA$87,000 - CA$97,000•Hybrid

About The Position

Fundserv has been the indispensable hub for the Canadian investment industry for over 30 years, connecting manufacturers, distributors, intermediaries, and service providers to build solutions that simplify business interactions and promote innovation in the industry. We do this by focusing on our corporate values of Collaboration, Adaptability, Integrity, and Respect. We are looking for a ServiceNow Developer/Administrator who will be responsible for the development, administration, and support of Fundserv’s Enterprise Service Management (ESM) ServiceNow Platform.

Requirements

Utilize various ServiceNow tools and features to develop new workflows and orchestration automation
Configure integrations with other enterprise applications using various ServiceNow integration methods
Administer and support the ServiceNow platform
Work effectively in an agile environment
Translate business requirements to technical specifications

Responsibilities

Administer and support the ServiceNow platform, including server configuration, monitoring and maintenance
Configure/Customize ServiceNow including Workflows and Process automation tools (Flow designer, Playbooks, Decision Tables), Employee Center Portal, Service Catalog, Order Guides, Client scripts, Script Includes, UI Policies, ACL, Business rules, UI Actions, etc.
Develop and implement new workflows and orchestration automation in an Agile team structure
Facilitate rollout of new applications and modules and 3rd party software integrations (Salesforce, Microsoft, Five9, New Relic etc.)
Design Data Visualizations, Advanced reports and Dashboards
Perform system and integration testing and develop Automated Test Framework (ATF) tests and test suites
Configure and enhance Agent Mobile and Now Mobile applications via Mobile App Builder
Suggest new workflows and methods to improve process implementations
Participate in implementing improvements to processes to leverage the ServiceNow applications for greater efficiencies

Benefits

Competitive performance pay program
Employer-paid group benefits
RRSP matching program
Employer-paid premiums for group health plan, including a Healthcare Spending Account
Up to $2,000 per year for mental health practitioners
Corporate-wide mental health days per year
Wellness benefit for gym memberships, workout equipment, meditation and wellness apps, and more!
$500 one-time stipend for home office equipment
Monthly home-internet subsidy
Access to tools like LinkedIn Learning and Pluralsight
Additional training opportunities
EI top-up programs for maternity and parental leave, family medical, and family caregiver leave
Ability to work out of province for 20 days after 2 years of employment