ServiceNow Developer
About The Position
This role involves custom application development, module configuration (ITSM, HR, SecOps, CMDB, and custom applications), and integration with third-party systems using REST/SOAP APIs and MID servers. The developer will support testing and go-live activities, provide documentation and knowledge transfer, and apply best practices for ServiceNow instance management and performance tuning. Responsibilities also include providing end-user support and training, staying current on ServiceNow platform capabilities, and creating specific deliverables such as forms for quotations, SLA-based templates, and workflows. The role requires making the tool web accessible, creating interfaces with state systems, automating ticket assignment, developing dashboards and reports, resolving defects, and customizing fields based on state requirements.
Requirements
- 3–5+ years’ experience developing on the ServiceNow platform
- Strong knowledge of ServiceNow data models, APIs, security architecture, and scripting capabilities
- Knowledge in JavaScript, HTML, XML, and API integrations with other systems
Nice To Haves
- ServiceNow certifications (CSA, CIS-ITSM, CAD, or similar) preferred
- ServiceNow AI experience preferred
Responsibilities
- Custom application development
- Module configuration (ITSM, HR, SecOps, CMDB, and custom applications)
- Integration with third-party systems using REST/SOAP APIs and MID servers
- Support for testing and go-live activities
- Documentation and knowledge transfer
- Migrate ServiceNow configuration/customization between environments
- Apply best practices for ServiceNow instance management and performance tuning
- Provide end-user support and training on ServiceNow capabilities
- Stay current on ServiceNow platform capabilities and best practices
- Create a form to prepare quotations, if the state requires.
- Create state defined, SLA based templates.
- Create workflows that efficiently manages State-defined processes.
- Make the tool web accessible
- Create interface with the state system to capture information on providers through auto-population of key data based on matching data from the phone system where the caller was verified.
- Ensure the tool will assign and reassign tickets based on automated rules/specified criteria.
- Create dashboards and reports.
- Resolve/mitigate defects found from User Acceptance Testing.
- Customize fields based on state requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
