Service Writer - Mosinee, WI

TRANSPORT REFRIGERATION INC•Mosinee, WI

4d•$23 - $30•Onsite

About The Position

Transport Refrigeration, Inc. (TRI), a Thermo King dealer, is hiring an experienced Service Writer / Service Advisor for its Mosinee, Wisconsin service operation. The role connects customers, technicians, Parts, and Sales and helps manage the service process from understanding customer needs and opening repair orders through coordinating technician assignments, communicating job status, and preparing final invoices. It is a hands-on, customer-facing position in a fast-paced service environment where organization, communication, follow-through, and attention to detail are important. The Service Writer documents service needs, answers customer questions, communicates repair progress and delays, coordinates repair orders and technician schedules, and works with Parts to confirm availability and usage. The role also prepares estimates and invoices, obtains approvals, validates purchase orders and warranty eligibility, processes COD payments, and assists with warranty documentation and weekly payroll support. The position is full-time, Monday through Friday, from 7:00 AM to 3:30 PM, with pay of $23.00–$30.00 per hour based on experience. Occasional travel for training or cross-location support may be required.

Requirements

At least 1 year of experience as a Service Writer, Service Advisor, Service Coordinator, or in a similar customer-facing service role.
Direct experience working with customers to document service needs, answer questions, communicate job status, and explain delays.
Experience creating and maintaining work orders or service tickets.
Experience scheduling or dispatching technicians and coordinating assignments as priorities change.
Experience preparing customer invoices from completed work orders, including labor and parts or materials.
Experience using a computer system to track open jobs, maintain accurate notes, and follow up on outstanding work.
Strong multitasking and organizational skills.
Clear verbal and written communication, especially in a fast-paced environment.
Comfort using Microsoft Outlook, Excel, and Word.
High school diploma or equivalent.
Valid driver's license.
Willingness to occasionally travel for training or cross-location support.

Nice To Haves

Service department experience at a heavy truck, trailer, heavy equipment, automotive, or other equipment dealership.
Service coordination experience with an equipment rental company, HVAC company, or plumbing company.
Experience preparing estimates, obtaining customer approvals, and following up on purchase orders.
Experience processing customer payments, reconciling cash drawers, and preparing deposits.
Experience handling warranty paperwork.
Experience with dealership, repair shop, or service management software.
Experience with trucks, trailers, diesel equipment, refrigeration, HVAC, or other mechanical equipment.

Responsibilities

Work directly with customers to document service needs, answer questions, communicate repair progress, explain delays, and follow up on approvals, parts, or additional work.
Greet customers and triage scheduled service, walk-ins, and urgent repair requests.
Answer inbound service calls and provide clear, professional assistance.
Create and maintain accurate repair orders or service tickets, including customer information, requested work, job status, and technician notes.
Schedule and coordinate technician assignments as priorities change.
Monitor open jobs and keep work moving through the service process.
Coordinate with the Parts Department to confirm parts availability and proper usage.
Track technician labor and verify job documentation for accuracy.
Use the service computer system to track open jobs and follow up on work awaiting approval, parts, completion, or billing.
Prepare customer invoices from completed work orders, including labor and parts or materials.
Prepare estimates and obtain customer approvals when applicable.
Validate purchase orders, warranty eligibility, and payment methods.
Follow up on outstanding purchase orders and customer approvals.
Process COD payments and assist with cash-handling responsibilities.
Handle serialized part registration and related documentation.
Assist with warranty paperwork and weekly payroll support.
Collaborate daily with technicians, Parts, Sales, and other departments.
Help prioritize work based on customer needs, equipment availability, parts, and technician capacity.
Support other service or administrative needs as necessary.