Service Writer / Dispatcher (CSA)

Briggs Industrial Solutions • Houston, TX

8d • Onsite

About The Position

The Customer Service Advisor serves as the connection between customers and service technicians, helping keep repairs on track, communication clear, and service operations running smoothly. The role coordinates technician schedules, monitors repair progress, and keeps customers informed about updates, timelines, and next steps. It also manages service documentation and works with service leadership, technicians, Sales, Parts, Rental, and other teams to support an efficient, safe, and seamless customer experience.

Requirements

• High school diploma or equivalent.
• Strong customer service, communication, and organizational skills.
• Ability to balance multiple priorities while staying calm under pressure.
• Experience in customer service, operations, or a similar role; preferably 5+ years.
• Confidence using Microsoft Office and business systems.
• Detail-oriented mindset, a sense of urgency, and a genuine desire to help others succeed.

Nice To Haves

• Technical school or college education.
• Experience with service orders, invoicing, and purchase orders.

Responsibilities

• Coordinate and schedule service technicians.
• Monitor repair progress and inform customers of updates, timelines, and next steps.
• Accurately manage service orders, quotes, purchase orders, invoicing details, and maintenance agreements.
• Partner with service leadership and technicians to improve productivity, resolve challenges, and ensure work is completed safely, efficiently, and on time.
• Coordinate with Sales, Parts, Rental, and other teams to support operations and customer needs.

Benefits

• Competitive pay and performance-based bonuses.
• Employee Stock Ownership Plan (ESOP).
• 401(k).
• Training and tuition reimbursement.
• Work/life balance.
• Paid holidays and time off.
• Health and wellness benefits.
• Tool benefits, PPE/uniforms, and a safety boot program.
• Company-paid life and short-term disability insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED