Service Writer | Dispatcher STM 502 NM
About The Position
The Service Writer | Dispatcher greets customers, assesses service needs, and coordinates work between customers and technicians to support timely service completion. The role creates and maintains accurate repair orders, provides service recommendations, timelines, and cost estimates, obtains customer approval, monitors work progress, and keeps customers informed. It also verifies completed work orders, maintains records of customer interactions and services, assists with appointment scheduling and daily workflow, and keeps the service counter and work area professional, clean, and organized. The position requires strong customer service, organization, communication, multitasking, and basic computer skills. Southern Tire Mart offers on-the-job training and career growth opportunities.
Requirements
- High school diploma or equivalent.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficiency in basic computer applications and service management systems.
- Must pass a pre-employment drug screen.
Nice To Haves
- Some college.
- Prior experience in a service writer, service advisor, or customer service role.
- Automotive, commercial tire, or fleet service knowledge.
Responsibilities
- Greet customers and assess their service needs.
- Create and maintain accurate repair orders in the system.
- Communicate recommended services, timelines, and costs to customers.
- Coordinate work between customers and technicians to ensure timely completion.
- Review and verify completed work orders for accuracy before closing.
- Maintain detailed records of customer interactions, services performed, and follow-ups.
- Assist with scheduling service appointments and managing daily workflow.
- Provide cost estimates and obtain customer approvals for work to be performed.
- Monitor service progress and update customers on status.
- Maintain knowledge of products, services, and company policies.
- Ensure a professional, clean, and organized service counter and work area.
Benefits
- 401(k) with Company Match
- Health Insurance
- Dental, Vision, and Life Insurance
- Paid On-the-Job Training
- Career Growth Opportunities
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
