Service Writer / Dispatcher (CSA)

Sammons Warehouse Solutions•Houston, TX

9d•Onsite

About The Position

Sammons Industrial is an employee-owned family of businesses comprising Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. At Briggs Industrial Solutions, the Customer Service Advisor connects customers with service technicians, helping keep repairs on track, communication clear, and operations running smoothly. The role coordinates service work, supports teammates, and delivers a strong customer experience in a fast-paced environment. The position offers competitive pay and performance-based bonuses, an Employee Stock Ownership Plan (ESOP), a 401(k), training and tuition reimbursement, work/life balance, paid holidays and time off, health and wellness benefits, and tool, PPE/uniform, and safety boot benefits. The company also pays for life and short-term disability coverage.

Requirements

High school diploma or equivalent.
Strong customer service, communication, and organizational skills.
Ability to balance multiple priorities and remain calm under pressure.
Experience in customer service, operations, or a similar role; preferably 5 or more years.
Confidence using Microsoft Office and business systems.
Detail-oriented mindset, sense of urgency, and genuine desire to help others succeed.

Nice To Haves

Technical school or college education.
Experience with service orders, invoicing, and purchase orders.

Responsibilities

Coordinate and schedule service technicians, monitor repair progress, and keep customers informed about updates, timelines, and next steps.
Manage service orders, quotes, purchase orders, invoicing details, and maintenance agreements accurately.
Partner with service leadership and technicians to improve productivity, resolve challenges, and ensure work is completed safely, efficiently, and on time.
Work with Sales, Parts, Rental, and other teams to support customer needs and provide a seamless service experience.