SERVICE WRITER- CONSTRUCTION EQUIPMENT

ARNOLD MACHINERY COMPANY•Phoenix, AZ

About The Position

The Service Writer / Admin coordinates service jobs and supports customers with their machinery needs, helping Arnold Machinery deliver customer satisfaction. The role is responsible for service documentation and accurate job closures, warranty verification and communication, repair oversight, job authorizations, and coordination of field service technicians. It also works with the Service Manager on daily scheduling, parts delivery tracking, and job deadlines, and processes technician timecards and service reports. Additional duties include reviewing invoices against service proposals and providing general administrative support to the Service Department. The position is based at CE Phoenix in Phoenix, Arizona. It is a full-time, day-shift role with no travel. A $2,000 signing bonus is listed. The position requires a high school diploma or equivalent, though relevant experience can substitute for educational requirements.

Requirements

High school diploma or equivalent required; relevant experience can substitute for educational requirements.
Proficiency in Microsoft Excel and Word.
Solid mathematical skills.
Strong attention to detail and ability to problem-solve independently.
Proactive attitude, strong work ethic, and ambition.
Ability to sit for extended periods while managing paperwork and answering phones.
Frequent walking and mobility, including over uneven terrain.
Strong communication skills in person, over the phone, and by radio.

Responsibilities

Write, monitor, and review service jobs and ensure they are properly closed.
Determine machine warranty status and communicate warranty coverage accurately to customers.
Ensure repairs are completed within quoted labor hours.
Follow proper authorization procedures for all service jobs.
Communicate with customers to assess service needs, prioritize requests, and determine urgency.
Schedule and dispatch field service technicians to customer jobs based on priority.
Advise customers of warranty status before service begins; if warranty status is unclear, notify customers that charges will apply until it is confirmed.
Collaborate with the Service Manager to review daily work schedules, prioritize tasks, and track parts deliveries and job completion deadlines.
Process technician timecards and maintain detailed service reports.
Compare final invoices to service proposals to support customer satisfaction.
Assist with general administration within the Service Department.