Service Warranty Admin - Chrysler Dodge Jeep Ram in Pembroke Pines

AutoNation • Miramar, FL

8d

About The Position

The Service Warranty Administrator reviews and completes warranty claims, including preparing, recording, reconciling, and submitting claims to the appropriate party. The role supports accurate and timely warranty processing, resolves claim corrections and charge-backs, monitors claim and aging schedules, and assists service consultants and technicians with warranty-related questions. The administrator also conducts audits, reports claim status and trends, supports special projects, and complies with applicable safety and regulatory requirements.

Requirements

• High school diploma or equivalent.
• Ability to communicate effectively verbally and in writing.
• Ability to confront and resolve difficult customer service situations.
• Demonstrated customer service skills.
• Ability to read and comprehend written instructions and information.
• General knowledge of automotive parts and vehicle mechanical operations.
• Two years of experience in an automotive dealership.
• Technical aptitude demonstrated by ASE certification or successful completion of a pre-employment test.

Responsibilities

• Process all claims by the next business day following the repair order close date.
• Handle and resolve claim corrections and charge-backs.
• Establish and maintain relationships with the manufacturer's designated warranty representatives.
• Review every warranty repair order for proper completion, accuracy, and legibility according to policies and procedures.
• Analyze problems, identify trends, and develop strategies to maximize the claim process.
• Flag technicians for the hours earned on the services they performed.
• Check each repair order against the vehicle's service history to avoid duplicate claims.
• Provide the service manager with a weekly report regarding claim status.
• Report suspected fraudulent manipulation of warranty claims.
• Provide the parts manager with an updated parts listing weekly.
• Conduct weekly audits of warranty and schedules, review old claims, and address adjustments or write-offs.
• Assist service consultants in closing open warranty repair orders.
• Assist service consultants and technicians with warranty questions.
• Assist with special projects, audits, and reports as requested.
• Review and manage aging schedules and reports.
• Understand and comply with federal, state, and local regulations, including safety requirements, hazardous waste disposal, and OSHA right-to-know requirements.
• Attend warranty training courses as needed.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED