Service Valet

Penske Automotive Group • West Palm Beach, FL

14d • Onsite

About The Position

Palm Beach Toyota, a Penske Automotive Group dealership, is seeking a friendly Greeter to welcome customers and help connect them by phone or in person with the dealership team. The role is often a guest’s first impression and focuses on delivering a courteous, professional customer experience.

The Greeter assists customers and vendors, routes inquiries to the appropriate team member, answers vehicle questions professionally, manages telephone switchboards, and enters basic customer demographic information into the sales control system. The role also supports sales and service teams during events, service rush hours, and as needed onsite, including during non-traditional hours.

The position primarily works in a retail automotive sales showroom and uses a computer, telephone, and other office equipment. The employee may occasionally be asked to drive cars. Work requires alternating between sitting, standing, and walking, along with light lifting and other physical activities. The role requires availability during store business hours, including nights, weekends, and holidays as required.

Requirements

• High school diploma or equivalent.
• Exceptional customer service skills and a genuine interest in providing an excellent customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Strong organization skills and ability to multitask.
• Ability to read and comprehend instructions and information.
• Ability to listen to customers and determine how to assist them.
• Ability to maintain a positive attitude and professional appearance.
• Proficiency with Microsoft applications.
• Time-management skills and ability to prioritize.
• Excellent communication and interpersonal skills, including working well in a team environment.
• Fast and accurate data-entry skills.
• Ability to handle multiple calls at one time.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Ability to work nights, weekends, and holidays as required.
• Ability to alternate between sitting, standing, and walking; push, pull, stoop, kneel, reach, and grasp; perform repetitive typing; and talk and hear.
• Light-work demands, including lifting no more than 20 pounds at a time and/or frequently lifting or carrying objects weighing up to 10 pounds.

Nice To Haves

• Previous customer service experience.
• A customer-service-oriented approach and positive attitude.

Responsibilities

• Greet customers professionally and courteously, helping connect them with the dealership team in person or by phone.
• Assist customers and vendors and route them promptly to the appropriate team member.
• Respond to customers’ vehicle questions with understanding, clarity, accuracy, and courtesy.
• Manage telephone switchboards and handle multiple calls at one time.
• Enter basic customer demographic information into the sales control system as required.
• Support the dealership sales and service team during events, service rush hours, and as otherwise needed onsite.
• Provide prompt customer assistance with courtesy, accuracy, and professionalism.

Benefits

• Comprehensive benefits program, including medical, dental, and vision care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED