Service Technician

Ruges Automotive•Millbrook, NY

21d

About The Position

The Service Technician performs warranty and non-warranty inspections, diagnostics, maintenance, and repair services on vehicles. Customer satisfaction is a central part of the role, which includes setting personal service-improvement goals and monitoring progress against customer satisfaction and production metrics provided by the Service Manager. The technician is expected to deliver safe, reliable service as promised, address customers’ original concerns before recommending additional work, and maintain a professional, courteous manner.

Requirements

High school diploma or equivalent.
Technical aptitude demonstrated by ASE certification.
Ability to read and comprehend instructions.
Ability to exercise good judgment.
Valid state driver's license and a good driving record.
Strong communication skills, professional appearance and work ethic, a positive high-energy attitude, and superior customer service skills.

Nice To Haves

Technical or trade school degree preferred.
Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models.
Proven track record of achieving or exceeding goals.

Responsibilities

Troubleshoot customer concerns using the administrative and technical tools provided.
Show common courtesy to all customers encountered.
Act as a secondary customer greeter for customers in the Service Drive who have not yet been acknowledged.
Stay current with technical publications, Service Comm, and Asist terminal operations.
Make reasonable efforts to deliver safe and honorable vehicle service as promised the first time.
Address original customer concerns before moving on to additional sales.
Inspect vehicles for additional sales opportunities and check maintenance against local-area and factory recommendations.
Return each vehicle as clean as, or cleaner than, when it arrived.
Participate in offered factory-sponsored and in-house training programs.
Complete paperwork correctly and attach all required shop forms to the repair order hard copy.
Perform other duties assigned by the Service Manager, ASM, or Group Leader.
Arrive on time, ready to work, and wearing a clean uniform.
Set personal service-improvement goals and monitor progress against customer satisfaction and production numbers.