Service Technician

ICEE•Indianapolis, IN

13d

About The Position

The Service Technician services ICEE and restaurant equipment, including frozen carbonated and non-carbonated dispensers, fountain beverage equipment, ice makers, and juice dispensers. Working under operations leadership and with minimal supervision, the technician responds to dispatched calls, performs preventive maintenance and repairs, checks product quality, and supports customers. The role includes weekly meetings at the Service Center and assigned general warehouse duties. ICEE provides a vehicle, uniforms, tools, cell phone, tablet, and gas card. Technicians attend ICEE Academy technical training, generally lasting two weeks at the ICEE Academy in La Vergne, Tennessee, or another designated location. Training may include weekend sessions. Successful completion is required for continued employment; regular hourly wages and applicable overtime are paid during training. The role pays $22 per hour, with pay described as commensurate with experience, education, skills, training, and certifications.

Requirements

High school diploma or equivalent.
Strong mechanical background and mechanical aptitude.
Must possess and maintain a valid REAL ID Driver’s License.
Must be willing and able to drive more than 40% of the time.
Must have and wear steel-toed shoes.
Must be self-motivated and able to stay on task with minimal to no supervision.
Ability to maintain customer, interpersonal, and team relations and provide service.
Strong organization and time-management skills; able to accomplish tasks in a timely manner.
Strong oral and written communication skills.
Comfort with basic mathematical functions.
Successful completion of ICEE Academy training is required for continued employment.

Nice To Haves

Graduate of a technical or vocational school.

Responsibilities

Receive dispatched service calls and respond promptly based on estimated arrival time.
Perform preventive maintenance, troubleshoot or diagnose service problems, and complete repairs as needed.
Check product quality, including syrup levels, flavor changes, and cleanliness around machines.
Maintain inventory and equipment, including parts, tools, and the company vehicle.
Review service orders and completed work with the supervisor, and communicate customer concerns, needs, and up-selling opportunities.
Document work performed and close out activities upon completion.
Communicate clearly with customers and co-workers.
Perform assigned warehouse duties, including cleaning, organizing, rotating product, and shipping and receiving equipment, parts, and product.
Attend weekly meetings at the Service Center and required ICEE Academy training.
Perform other duties assigned by the Supervisor.